Casino Marketing Host

Wyndham Grand Rio Mar is looking for GRAND people like you! At Wyndham Grand Rio Mar, our people are our greatest treasure. Every smile, every effort, every shared moment shapes experiences that enrich lives and touch souls. We are more than a workplace. We are a community where your growth, ideas, and well-being matter.

From meaningful learning opportunities to benefits that enhance life on and off the clock, we invest in our people because when they thrive, our guests and community thrive too. For almost 30 years, we have celebrated each success, built connections, and created joy together. Join a team that uplifts one another, transforms moments into memories, and helps make Wyndham Grand Rio Mar the most admired and transformative hospitality brand in the world.

Your impact starts here!

Job Summary

The Casino Marketing Host is responsible for processing credit applications and updating player information while delivering a welcoming and personalized guest experience. This role supports the Credit department by accurately inputting player data and assisting with general credit-related functions. The Marketing Host must maintain up-to-date knowledge of all current marketing programs, promotions, and casino offerings to effectively inform and engage players, enhancing their overall experience and loyalty.

Exceptional communication and service skills are essential in building strong relationships with guests and ensuring a high level of satisfaction.

Education

& Experience

• High school diploma or equivalent required.
• Bilingual proficiency (English and Spanish) is mandatory.
• Must possess or be eligible to obtain a valid Casino License issued by the Puerto Rico Gaming Commission.
• Knowledge of casino rules, regulations, and operational procedures.
• Proficient computer skills required, including the use of company-approved word processing and spreadsheet software. Skills and Competencies
• Has the ability to build and maintain strong guest relationships through personalized service and professional communication..
• Has strong organizational skills to manage player data, credit applications, and promotional details with accuracy and attention to detail.
• Has the ability to stay informed and up to date on all current marketing campaigns, promotions, and events to proactively inform and engage guests.
• Has a guest-first attitude, remaining approachable, friendly, and responsive in a fast-paced and dynamic environment.
• Can manage time effectively and multitask while balancing administrative duties and guest interactions. Physical Requirements
• Ability to stand during long periods.
• Ability to maintain alertness and focus in a busy, often noisy environment.
• Flexibility to work varying shifts, including nights, weekends, holidays, and sometimes long hours.
• Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects. Set between the Atlantic coast and the foothills of El Yunque, Puerto Rico's only tropical rainforest, Wyndham Grand Rio Mar spans 600 acres in Rio Grande, just a short drive from San Juan. Here, two championship golf courses wind through rainforest and coastline, a mile of secluded beach meets the Mameyes River, and nearly a dozen restaurants and lounges bring the island's flavor to every table. It is a rare setting where mountain, river, and sea come together, and for almost 30 years it has been a place where careers grow alongside unforgettable guest experiences. Join us, and become part of work that changes lives, starting with your own. From opportunities for learning and growth to benefits that help our team live better lives, we’re always finding ways to foster a fun and inclusive environment. EOE M/F/Disabled/Vet/Drug Free Workplace