Level 1 Service Desk Technician - Onsite

As a Level 1 Service Desk Support Technician, you will be responsible for providing technical assistance and support to internal users experiencing technical issues with hardware, software, or network systems. Your primary duties will include troubleshooting and resolving IT-related problems, responding to user inquiries via phone, email, or in-person, and documenting support interactions and resolutions in a ticketing system.

Additionally, you will assist in the setup and configuration of computer systems, installation of software applications, and maintenance of IT inventory. This entry-level role requires strong problem-solving skills, excellent communication abilities, and a customer-focused approach to resolving technical issues efficiently and effectively.