Lead IT Support Technician (Network/Telecom Analyst II)

Help lead the technology that powers the infrastructure our community depends on—where your expertise keeps critical public facilities running at their best every day. We are seeking a motivated, customer-oriented IT support technician to join our Workplace IT Service Desk team. This senior role provides advanced Tier II–III end-user support, administers and maintains Windows-based application systems and Active Directory, and serves as the primary IT support point of contact for the Capital Facilities (CAP) division.

Under the general supervision of the IT Support Manager, you will troubleshoot and resolve complex issues involving PCs, software, mobile devices, printers, and network...