Sales Support Specialist

As a Sales Support Specialist this person will represent the first stage of the sales support process for multiple Regional Sales Managers, reporting to a Regional Director. This position is responsible to review, calculate, and process a high volume of very technical and sometimes complex quote requests daily completing each within a specified time frame.

Additionally, you will act as a liaison for factory-supported needs for your regional sales managers. The position is required to work independently interacting daily with regional managers and several factory support personnel, as well as continual communication with customers will be required. Having an eye for detail, an aptitude for heavy data processing/computer skills are essential.

This position will be supporting the Mountain time zone, so the working hours will be until at least 6:00 pm EST. The best fit candidate can work remotely or can work out of the closest Senneca office.

Duties and Responsibilities

Run a full sales desk, pricing, quoting, negotiating, including prospecting, and working with regional sales managers to assist with closing deals. Entering customer information using Salesforce.com, ENFOR, and other estimating software systems using price configuration information to calculate and draft estimates, generally within 24 hours.

Read and review detailed specifications and evaluate the scope of projects. Prepare, process, review, and monitor various documents, such as price quotes, job orders, etc. Ensure back-up documentation for quotes are properly saved and filed. Work closely with channel partners to qualify, understand prospect priorities, and collaborate to determine and recommend the appropriate product selections for projects as necessary.

Track record of success in a quota-driven environment. Determine if there are any issues, concerns, or problems within the customer job requests and resolve the issues as they arise. Process customer returns and warranty issues. Interpret requirements and special instructions from the Regional Managers and implementing those instructions in the estimate.

Required Experience: Experience and competency with overall lines of products or similar products strongly preferred. Expertise and depth of product knowledge in various product lines and related applications, up to the level of Subject Matter Expert (SME). Ability to propose optimum solutions to customers and prospects from our Enterprise-wide product line.

Required Education: Bachelor's degree, preferably in business, or equivalent experience accepted. Desired Qualifications: Strong communication skills (verbal and written) and understanding of cultural sensitivities. Excellent problem-solving skills. Able to work with a variety of personalities and maintain composure under stressful conditions.

Travel Requirements: 25% - 50% Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 25 pounds at times. Must be able to travel.