Collections Analyst

The Collections Analyst is responsible for managing a large portfolio of customer accounts, ensuring timely collection of outstanding receivables, and achieving past-due and cash collection targets. This role works closely with internal partners and customers to resolve issues, improve processes, and support overall receivables performance.

Maintain regular and proactive communication with customers regarding past-due invoices, payment behavior, dispute resolution, and any issues related to overdue receivables. Partner with cross-functional teams across multiple business sites to resolve customer disputes, provide supporting documentation (invoice copies, proof of delivery, etc.)

, and address contract or purchase order discrepancies. Prepare monthly cash receipt forecasts and perform ad‑hoc analyses to support business decisions. Deliver high-quality customer service to both internal teams and external clients while promoting positive business relationships. Support and participate in the continuous development of credit and collections competencies to meet evolving business needs.

YOU MUST HAVE Bachelor’s degree in accounting, Finance, Business, or a related field. Minimum of 2 years of experience in credit, collections, cash application, or accounting. English proficiency at 85% or higher (spoken and written). Strong computer skills, with advanced proficiency in Excel and familiarity with other Microsoft Office applications.

Experience with SAP or similar ERP systems is highly preferred We Value Solid understanding of accounting principles, credit and collections practices, and credit risk assessment. Strong analytical and problem‑solving abilities, with a high level of attention to detail. Motivated, goal‑oriented self‑starter capable of managing multiple priorities effectively.

Excellent verbal and written communication skills, with the ability to interact professionally, tactfully, and ethically with internal and external stakeholders. Strong organizational skills and the ability to work both independently and collaboratively