Senior Talent Acquisition Specialist

General Summary The Senior Talent Acquisition Specialist is responsible for delivering all facets of recruiting success within their scope of responsibility. This role is part of a collaborative team focused on developing recruitment strategies, identifying sourcing channels, and advising hiring managers. The Senior Talent Acquisition Specialist plays a critical role in ensuring the best talent is sourced and hired, supporting candidate engagement, and leading special projects as needed.

Essential Duties/Responsibilities Ensure company compliance with established hiring procedures, Equal Employment Opportunity (EEO), and Affirmative Action policies Support recruiting efforts across departments, including Sales, Field Operations, Call Center, and Corporate staff. Manage a high volume of requisitions (15–20 at any given time) Partner with hiring managers to define job requirements, qualifications, and responsibilities Manage the external job posting process, including creating, updating, and removing postings across various platforms Source candidates using a variety of recruitment tools and strategies Proactively reach out to potential candidates for current openings Oversee onsite engagement and coordination activities for the Customer Experience Center Act as a partner to managers and supervisors in communicating TA policies, procedures, and programs Partner with TA leadership in the development and implementation of TA programs and initiatives that align with company goals Support the creation and facilitation of hiring and recruitment training for management Liaise with organizations focused on areas such as diversity, accessibility, gender equity, and workplace safety Collaborate with cross functional departments on special projects and initiatives Perform administrative duties and maintain accurate records as required Job Requirements Bachelor’s degree preferred or equivalent experience 4-6 years' experience in high volume sourcing and recruitment Experience using a variety of job boards and creative sourcing strategies Proven success recruiting across multiple functions, including Field Operations and Contact Centers Experience with Applicant Tracking Systems (ADP and/or UKG Recruitment Management preferred) Proficiency in Microsoft Office Suite Excellent written, verbal, and interpersonal communication skills Strong collaboration, self-motivation, and time management skills Ability to effectively interact with employees at all levels of the organization Strong organizational skills with the ability to manage changing priorities and multiple tasks Working Conditions Employee remains in the sitting position for prolonged hours.

Employee is occasionally required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Working conditions may include being in an open (shared) cubicle/workspace area. Disclaimer This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned.

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