CSR - Medical Documentation

Description The Customer Service Representative – Med Docs Team is responsible for following up with patients and/or their physician to ensure that all documents required for payment for medical supplies orders have been obtained and are in order.

Essential Functions

• Once Assessment team has identified specific product needs (typically diabetic, incontinence or urological supplies), Med Docs team member creates the prescription and sends to client’s doctor for approval.
• Performs follow up as needed to ensure prescription is received.
• If request is off contract, refers request to the Prior Authorization team.
• Once received, verifies that issued prescription comply with all requirements of insurance provider.
• If all is in order, set up product to ship.
• Notes, comments or other relevant information into system.
• Complete all training as required.
• Inform Team Support if there are unusual client issues or matters requiring her attention or intervention.
• Make suggestions and assists with projects as able.
• Submit reports to leaders as requested. Position Type: This is a full-time position, with the expectation of maintaining a regular work schedule Monday – Friday. Occasional evening and weekend work may be required.

Requirements

• 2+ years of experience in a fast-paced customer service role requiring the ability to handle multiple tasks at various stages of completion.
• Previous experience demonstrated the ability to follow multi-step procedures and apply attention to detail.
• Previous experience requires the ability to effectively use computer system and maintain good records. Other Duties: All other duties as assigned by management.