Associate Front of House Manager (NYC)

Original X Productions (OGX) are the operators of worldwide location based entertainment experiences including The FRIENDS TM Experience. OGX is looking for an Associate Front of House Manager to assist with guiding our Retail, and Food & Beverage operations teams to deliver world class commercial products.

Job Summary

This position will be responsible for delivering exceptional guest experience and running an efficient day-to-day operation. They will lead a team of front line supervisors and team members and must display strong and compassionate leadership. The ideal candidate thrives in a fast- paced environment, has experience working with a variety of personalities, has attention to detail to provide accurate information for financial and operational reports, experience in a sales environment, values creating a positive and fun work environment, and has strong communication and training skills.

The Associate Front of House Manager is responsible for helping to drive revenue growth across Retail and Cafe operations while delivering an exceptional guest experience. This position is a member of the management team and, thus, is required to assist in developing and maintaining the highest quality of safety, service, cleanliness, and efficiency of the experience.

This role leads a team of supervisors and frontline team members, fostering a culture of accountability, engagement, and service excellence. As a hands-on leader, the Associate Front of House Manager maintains a strong presence on the floor, leading by example and actively supporting daily operations. They are responsible for coaching and developing team members, ensuring operational standards are consistently met, and creating meaningful guest interactions that drive both satisfaction and sales performance.

The annual salary for this position is $62,400-$67,000.

Responsibilities

Guest Experience: Implement, train, and promote guest experience policies, procedures, and standards within the venue to ensure a hospitality mindset by all staff. Ensure property is well maintained, in working order and peak condition at all times by working with onsite Tech Services and offsite Property Management team where necessary Schedule team members in the Cafe and Retail shop Participate in MOD (Manager on Duty) rotation People and Culture: Recruit, interview, and hire commercial staff team members for Retail , and Food & Beverage departments Assist in the training and creation of reference materials for all commercial staff Enforces all rules and regulations; upholds proper levels of accountability and supports discipline in partnership with people and culture when standards are not met within the commercial team Food & Beverage Operations: Oversee procurement to maintain optimal stock levels while controlling costs and waste efficiently.

Manage inventory levels and oversee all inventory stock counts and audits Enforce strict adherence to food safety regulations, conducting regular inspections and audits. Develop strategies to maximize revenue, analyzing sales data to identify growth opportunities Manage Cost of Goods to ensure the cafe is hitting its budgeted Where necessary, ensure compliance with local health regulations, implementing responsible service policies and staff training.

Retail Operations: In conjunction with the Retail Buyer, ensure Retail stock items are ordered from suppliers Manage Retail inventory levels to proper levels, conducting full stock inventory on a monthly basis. Maintain a clean and organized space in front and back of house. Develop and implement sales strategies and incentives for team members to achieve targets and grow the Retail shop’s business Monitor third party image operators and vendors to ensure they provide services consistent with company standards Implement store layout updates as directed by the Retail Buyer.

Assists with special company projects as may be needed Any and all duties as assigned Requirements: 2+ years of leadership experience in the operation of a successful revenue-generating restaurant, cafe, or retail shop. Bachelor’s degree or equivalent experience Must possess, or be able to obtain, a valid NYS food handlers certificate Must possess, or be able to obtain, a valid FDNY S-95 certificate Maintains composure under pressure and enjoys working in a fast-paced and fluid environment Exceptional communication skills, both written and verbal Organized and detail oriented Ability to multitask effectively Ability to work weekends and holidays Benefits: Health benefits including medical, dental, and vision Individual Retirement Account Commuter benefits Paid vacation and sick leave Why work at OGX: For us it’s all about the fans and creating experiences they will love.

We create happiness. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply.