Senior Manager / SME - Payments Operations

Senior Manager / SME

• Payments Operations Location: Delhi — Saket Work Model: 4 days WFO Team: Money Movement | 24×7 Operations Role: Payments SME + People Manager Role Overview This role will drive cross-border payments operations and transformation, with a focus on international payment flows, SWIFT, and local payment rails. The role involves overseeing and improving the end-to-end payments lifecycle, including payment initiation, processing, routing, investigations, tracking, reconciliation, and settlement. What You'll Own:

1. Cross-Border Payments SME End-to-end operational knowledge of cross-border payments SWIFT messaging, payment flows, correspondent banking, local payment rails MT / ISO 20022 messaging SWIFT GPI / UETR tracking, traceability, exception handling Correspondent banks, nostro/vostro accounts, local clearing Payment investigations, recalls, amendments, returns, rejects, repair cases SME for Operations, Product, Engineering, Treasury, banking partners 2. 24×7 Money Movement Operations Lead 24×7 payment processing function Manage up to 10 direct reports across shifts Own SLAs, productivity, quality, risk metrics Maker-checker, control, escalation mechanisms
2. Automation & Transformation Own end-to-end automation agenda Partner with Product/Engineering on scalable automation Drive straight-through processing (STP)
3. SOPs, Controls & Operational Excellence Build SOPs for payment failures, recalls, amendments, investigations Align with SWIFT and global payments standards and regulatory changes Zero-error payments culture Ideal Candidate: 8–15+ years in banking/payments operations Strong preference: Leading fintech or global banks SWIFT/ISO 20022, GPI/UETR, correspondent banking, nostro/vostro, local rails 24×7 ops management experience, 10+ team members Payments automation/transformation exposure