Front Mgr - Morton's

Do you thrive in a fast-paced & exciting environment? Do you have a passion for bringing joy to others? Do you want to be part of a company that not only cares for and uplifts their team members but also the community around them? Then Saratoga Casino Hotel may be the place for you! We offer highly competitive benefits and wages, opportunities for career growth, all in a fun & unique working environment.

About Us

As the premier entertainment destination for the Capital Region, Saratoga Casino Hotel consistently strives to fulfil one promise to all of our guests, “To create special experiences one guest at a time.” If you would like to be part of the amazing team of people it takes to fulfil this special promise, Saratoga Casino Hotel welcomes you to apply!

Your Role

Our successful Morton’s Front Manager promotes outstanding relations with all guests and fellow Team Members by providing service in a friendly, swift, and responsible manner. They thrive in a team base environment where everyone consistently uplifts and supports each other through detail oriented work and regularly doing what it takes to ensure all necessary work completed.

Keys to Success in this Role: College degree or the business experience equivalent. A minimum of three (3) years previous restaurant management experience. Able to work flexible schedule on the needs of the business. Must be able to work weekends and holidays as required. Ensure all policies, procedures and systems are completed that maintain Morton’s recipe and presentation standard for food and beverage.

Accurately execute all Company initiatives and policies with improvement to quality, service and operations and ensure employee compliance. Practice and enforce all Company policies and procedures. Engage in ongoing development of hourly employees while holding them accountable for performance and maintaining standards.

This includes the use of effective performance management and coaching and counseling to achieve desired employee behavior, consistent with company policies. Proactively manage sanitation, maintenance, security and prevention of injury from accidents to ensure safety of guests and employees. Oversee service and guarantee that and all points of guest contact meet Morton’s standard.

Resolve internal and external guest concerns; partner with General Manager to ensure completion of action plans in response to both guest and employee feedback tools. Creates work schedules for front of house employees. Conduct pre-shift meetings; and participate in management meetings leading them in the absence of the General Manager.

Resolve conflict while maintaining positive working relationships. Understand financial statements and be able to accurately report financial information. Performs all other duties assigned. Promotes outstanding customer relations. Able to lift and carry 50 lbs. frequently. Able to stand and walk for 6-8 hours. Why Saratoga Casino Hotel?

Competitive Medical, Dental, & Vision Insurance Vacation & Sick Time That Promote Work/Life Balance Company Paid Life Insurance 401(k) with 4% Match Free Employee Assistance Program Robust Employee Recognition Program $20.00 YMCA Memberships. Local and National Discount Programs Through EAP & Tickets@Work STASH Hotel Partner Program Offering $69 per Night Hotel Across North and South America.

Unlimited growth potential Delicious FREE Meals in Our Team Dining Facility