Vice President, Consumer Loan Originations

We’re always looking for diverse, talented, service-oriented people to join our exceptional team. Vice President, Consumer Loan Originations Scheduled Weekly Hours: 40 Salary range: $200,000-$260,000 base, plus incentive eligibility. What You’ll Be Doing Responsible for setting the strategic direction and leading the performance of consumer loan acquisition and the origination experience across direct, indirect, contact center, branch-assisted, digital, and emerging delivery channels.

Leads the consumer loan origination experience, with accountability for application acquisition, completion, conversion, and reducing Member friction. Partners across Consumer Lending and enterprise functions to deliver sustainable growth, strong conversion, consistent and personal Member experiences, operational scalability, and responsible lending outcomes.

Collaborates with the SVP, Consumer Lending and senior leadership to establish and execute the strategy, goals, and priorities for consumer loan acquisition, channel performance, and the origination experience. Leads consumer loan acquisition, consultation, and conversion across direct, indirect, contact center, branch-assisted, digital, and emerging channels, ensuring alignment with Credit Union objectives and Member needs.

Leads the continuous improvement of the consumer loan origination experience, with clear accountability for Member communications, channel consistency, effective handoffs, application completion, conversion, and reducing Member friction throughout the application process. Establishes and monitors performance measures across application volume, application completion, conversion, pull-through, service, quality, productivity, Member effort, channel performance, and financial outcomes.

Uses results to identify root causes, set priorities, and ensure measurable improvement. Leads the design and continuous improvement of the consumer loan application experience using Member feedback, application journey data, complaints, operational measures, market insights, and teammember input. Drives improvements in first-contact resolution, proactive communication, application completion, pull-through, service recovery, and reducing Member friction throughout the application process Champions modernization of consumer loan originations through digital capabilities, automation, self-service, artificial intelligence, workflow improvements, and responsible technology adoption that improve Member outcomes, teammember effectiveness, scalability, and controls.

Provides strategic oversight of indirect and other third-party origination channels, including dealer and digital marketplace relationships. Establishes partner scorecards and expectations addressing growth, conversion, service, origination quality, Member experience, compliance, and strategic value. Partners with Branch Operations and other Member-facing channels to establish consistent origination practices, consultation standards, escalation support, and Member communications.

Leads consultative and outbound lending strategies that identify appropriate Member needs, provide clear product guidance, and support responsible loan growth and deeper Member relationships. Provides origination, Member, channel, and competitive insights to support consumer loan product, pricing, promotion, and distribution strategies.

Evaluates consumer behavior, competitive conditions, industry developments, technologies, and delivery-channel trends and translates relevant insights into actionable recommendations. Partners with Consumer Loan Operations, Credit Risk, Compliance, and the SVP, Consumer Lending to ensure origination practices align with established credit policies, risk appetite, delegated authorities, and Member service expectations.

Provides channel and Member insights to support appropriate enhancements to decision strategies and escalation practices. Develops and executes workforce management, capacity planning, demand forecasting, quality assurance, and reporting strategies that improve service, productivity, consultation, teammember effectiveness, and the Member experience.

Ensures effective escalation and service-recovery practices. Uses complaint, escalation, error, and quality trends to identify root causes and drive systemic improvement rather than relying on case-by-case resolution. Builds strong cross-functional partnerships across Consumer Lending, Branch Operations, Member Care, Digital, Technology, Marketing, Finance, Risk, Compliance, Strategic Integration, and other enterprise functions to deliver coordinated strategies and consistent Member journeys.

Additional Job Functions Leads and develops managers, teammembers and functional capabilities by establishing workforce strategies, operational plans and budgets to achieve organizational objectives. Leverages data, analytics, market intelligence and industry trends to optimize performance, support strategic decision-making and drive continuous improvement.

Builds and maintains strategic relationships with stakeholders, vendors and business partners to enhance organizational capabilities and business results. Provides leadership and influence across assigned functions, driving performance, innovation and a strong Member-focused service culture. Appropriately identifies, evaluates, and manages risk within area and implements risk mitigation strategies and activities as appropriate.

Performs other duties as assigned Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.

Qualifications

High School Diploma or GED required Bachelor's Degree in a related field or equivalent years of experience required Master's Degree in a related field preferred 15+ years of prior relevant experience required 10+ years of prior management experience required Knowledge, Skills, and Abilities Strategic leadership and executive-level judgment, with the ability to translate enterprise strategy into clear priorities, operating plans, accountability, and measurable outcomes.

Deep understanding of consumer loan acquisition, direct and indirect origination channels, contact-center operations, underwriting and processing workflows, and downstream servicing dependencies. Strong knowledge of consumer lending laws, regulations, and control expectations, including fair lending, adverse action, credit reporting, privacy, Member protection, and third-party oversight.

Strong financial and business acumen, including budgeting, forecasting, resource allocation, investment evaluation, and interpretation of lending performance. Demonstrated proficiency using data and analytics to define performance measures, diagnose root causes, forecast demand, make decisions, and evaluate results. Strong understanding of digital lending platforms, loan-origination systems, decisioning technologies, automation, artificial intelligence, self-service, workflow, and data-enabled performance management.

Ability to balance growth, Member value, service quality, operational capacity, financial outcomes, and risk. Proven ability to lead organizational change and complex business transformation while maintaining engagement and operational continuity. Exceptional relationship-building, negotiation, vendor-governance, and stakeholder-management capabilities.

Strong executive presence with excellent verbal, written, presentation, and influence skills, including the ability to communicate complex lending, operational, financial, Member, and risk matters clearly. Ability to build, develop, engage, and retain high-performing teams and strengthen succession and leadership bench capacity.

High ethical standards, sound judgment, integrity, professionalism, and commitment to the Credit Union’s values and Member Service philosophy. Results-oriented, organized, and adaptable, with the ability to manage competing priorities in a dynamic environment. Experience leading omnichannel consumer lending acquisition and Member experience strategies.

Experience with workforce management, quality assurance, business continuity, and operational resilience in a high-volume environment. Experience developing business cases and measuring the results of strategic investments. Schools. First FCU is committed to Diverse, Equitable, and Inclusive Hiring At Schools. First FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.

Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on. Schools. First Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. Schools. First FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

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