Service Advisor

Diehl Automotive is growing and expanding! We are looking for an experienced Automotive Service Advisor [LOCATION] Location. Customer service, data entry, writing estimates, and working as a team with the technicians and other advisors will be primary the responsibilities. Prior experience is preferred but willing to train the right candidate.

As a Service Advisor you will:

• Greet customers in a timely and friendly manner

• Obtain accurate information regarding the customers vehicle, documenting any and all concerns to the repair order

• Advise customers on the maintenance intervals according manufactures specifications

• Provide customers with a complete and accurate estimate for labor and parts

• Provide customers with a detailed breakdown of all charges for the services performed to their vehicle

• Obtain prior authorization from the customer or warranty company of repairs that need to be completed

• Handle telephone inquiries regarding customer concerns, appointments, and follow up with customers on work in progress

• Verify manufacturer and extended warranty coverage

Job Type: Full-time

Experience:

• Customer Service: 2 years (Preferred)

• DMS experience (preferred)

Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Employee discount

• Health insurance

• Life insurance

• Paid time off

• Retirement plan

• Vision insurance

• We offer competitive wages and embrace a “promote within” philosophy

Qualifications:

• Clean driving record

• Time management skills

• Commitment to 100% customer satisfaction

• Have basic computer skills to include typing and Microsoft Excel

• Be organized, professional and courteous