Outpatient Clinics Manager

Job Details: Job Location: Sheridan Community Hospital

• Sheridan, MI, Position Type: Full Time, Education Level: Graduate Degree, Salary Range: Undisclosed, Travel Percentage: Up to 25%, Job Shift: Day, Job Category: Health Care, Position: Outpatient Clinics Manager Schedule: Full Time Reports To: Vice President of Operations Location: Sheridan, Michigan Join Our Team Sheridan Community Hospital is looking for a compassionate, organized, and service-minded Outpatient Clinics Manager to lead the daily operations of our rural health and specialty clinic teams. As a rural Critical Access Hospital, we take pride in knowing our patients, supporting our neighbors, and providing high-quality care close to home. This is a wonderful opportunity for a healthcare leader who enjoys building strong teams, improving patient access, supporting providers, and creating a welcoming experience for patients and families. If you are energized by community-based healthcare and want to make a meaningful difference in a close-knit environment, we would love to meet you.

About the Role

Leadership & Operations Oversee daily operations of assigned outpatient clinics, including rural health clinics, provider practices, and specialty services. Support clinic staff, providers, and patients by promoting efficient workflows, timely access to care, and a positive experience. Help create a culture of teamwork, accountability, kindness, professionalism, and excellent customer service.

What You’ll Do Lead and support clinic supervisors, clinical staff, and support staff. Coordinate staffing, scheduling, patient flow, and provider templates to improve access and efficiency. Partner with physicians, advanced practice providers, nursing leadership, Revenue Cycle, Quality, Infection Prevention, Human Resources, Finance, IT, and Marketing.

Monitor clinic performance, patient satisfaction, no-show rates, referral processing, charge capture, and productivity metrics. Support regulatory compliance, survey readiness, staff education, policy adherence, and quality improvement initiatives. Coach, mentor, and engage staff while helping build a workplace where people feel valued and supported.

Qualifications

What We’re Looking For A collaborative leader who communicates clearly and respectfully. Someone who enjoys improving processes, solving problems, and supporting both patients and staff. A manager who understands the importance of access, quality, service, compliance, and financial stewardship in healthcare. A warm, approachable professional who is comfortable working in a rural community hospital setting.

Minimum Qualifications

Bachelor’s degree in Nursing, Healthcare Administration, Business Administration, or a related field; or Associate’s degree in Nursing with five or more years of clinic experience. Minimum of three years of healthcare supervisory or management experience. Experience in a physician practice, outpatient clinic, ambulatory care, or similar healthcare setting.

Strong organizational, communication, leadership, and problem-solving skills.

Preferred Qualifications

The following qualifications are helpful, but not required: Rural healthcare or Critical Access Hospital experience. Current Michigan RN license. Master’s degree in Nursing, Healthcare Administration, Business Administration, or a related field. Experience with electronic medical records, practice management systems, revenue cycle processes, or quality improvement.