Guest Services Manager

JOB DESCRIPTION Position: Guest Services Manager Classification: Exempt (Salary) Department: Front Office Department Head: Director of Front Office Reports to: Director of Front Office Welcome to Conrad Nashville. We offer luxurious accommodations and exceptional service in the ever-evolving Nashville hospitality industry.

Join our dynamic team, learn and grow in a culture of collaboration. Our priority is your well-being, which is why we offer competitive compensation packages, healthcare insurance, 401k plans, and team member discounts. Living and working in Nashville provides access to diverse cultural attractions, entertainment venues and culinary experiences.

At Conrad Nashville, you can make a positive impact and be part of a world-class hospitality brand. Join us and discover all that we have to offer.

Job Summary

The Guest Services Manager is responsible for assisting the Director of Front Office in managing the day-to-day operations for guest relations, guest services, and concierges; including profitable financial management and proactive strategic leadership. This role will contribute to the organization as an active business partner that is responsible for supporting the company’s goals, objectives, vision, and values.

Job Duties Lead by example, support the department operation and provide direct service to guests as needed. Oversee the arrival and departure experience, ensuring guest expectations are exceeded at all times Co-ordinate the complete preparation of all associated services for the arrival experience of all guests. Assist in creating and implementing profit and flow-through enhancing strategies and programs.

Assist in creating, implementing and executing department trainings, recruiting and innovative pre-shifts. Co-ordinate VIP’s, meet them, register and escort to their rooms, according to set standards and farewell departing VIPs Ensure all guest needs are dealt with immediately, complaints are accepted, recorded, and followed up accordingly to standards To allocate VIP rooms and check prior to arrival Ensure all front office staff are aware of any events within the hotel and local area Ensure consistently high standards of presentation are maintained for both the department and the personnel To complete the daily reports and walk the hotel Comply with all systems and procedures laid down by Front Office Manager, as Rebate-, Upgrade-, and Cash handling Procedures Qualifications Minimum of four (4) years’ experience in customer service Two (2) years of hotel supervisory experience Advance skills in Word, Excel, PowerPoint, OnQ, and Outlook; daily use of nearly all programs will occur Preferred Luxury hotel experience strongly preferred Physical Requirements Position requires walking and giving direction most of the working day.

Must be able to stand and walk for 8 hours a day. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual activity. Must be able to lift up to 25 lbs. on a regular and continuing basis. Must be flexible to work any day of the week, weekends, and holidays if assigned.

Benefits

Position is eligible for the Northwood Investors incentive plan 401k after 90 days, fully vested, company match to 4% Medical (3 plan choices) Dental (2 Plan choices) Vision Employee Assistance Program (EAP) Flexible Spending Account (FSA) Paid Time Off Hilton Honors Team Member Discounts Northwood Hospitality Discounts EEO and ADA Statements Conrad Nashville is an Equal Opportunity Employer.

We support and encourage diversity in the workplace. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Discover Naples Grande Beach Resort A Luxury Choice among Hotels in Naples, Florida A warm, effortless level of hospitality greets you at Naples Grande Beach Resort.

This inviting beach property sets the standard for treating guests and families to endless activities, incredible nearby sights and an unmatched level of service and attention. Rediscover this unique luxury resort in Naples, Florida and indulge in a truly special getaway. Our hotel received the Trip. Advisor Certificate of Excellence Award.

This honor is awarded to establishments that achieve outstanding traveler reviews on Trip. Advisor, the world's largest travel site. Our staff takes great pride in consistently offering an exceptional experience to all guests at our resort in Naples, Florida. Discover for yourself what makes Naples Grande a standout among hotels in Naples, Florida.

Applicants who are fortunate enough to be selected for hire are eligible for benefits as follows: Full Time Hires: Eligible for medical/dental/life benefits on the first day of the month following 30 days of employment. Other benefits include Paid Time Off, 401(k) and Resort Stay Program (where our team members can stay at other Northwood Hospitality properties).

Part Time Hires: Eligible for Paid Time Off, 401(k) and Resort Stay Program (where our team members can stay at other Northwood Hospitality properties). On Call / Seasonal / Interns: Eligible for 401(k) and discounted Resort Stays at other Northwood properties. Formerly known as the Registry Resort and the Waldorf Astoria Naples, the hotel has enjoyed over 28 years of success in this community and we look for new teammates to help continue that tradition.

Our current ownership, Northwood Hospitality LLC, has invested millions in a complete transformation of the rooms and dining options. Northwood Hospitality LLC owns and operates nine properties throughout the world, including the Naples Grande Beach Resort in beautiful southwest Florida, the New York Palace Hotel in Manhattan, the London West Hollywood in Hollywood, CA, the Marker, Parrot Key and Tranquility Bay in Key West and Cheeca Lodge in Islamorada.

The company was incorporated in 2010 and is based in New York, New York under parent company Northwood Investors, LLC. The Naples Grande Beach Resort reviews applications in the order in which they are received, per position, without regard to the applicant's age, race, ethnic background or religious preferences. Applicants selected for further consideration will be contacted by the hiring team by phone or email.

All other applications will be closed for further review. Sections 2 - 3 The Naples Grande Beach Resort now seeks energetic team players to join us! Position Title: [INSERT IN ALL CAPS] [Position re-cap] Shift: [INSERT IN ALL CAPS] Day(s) Required : [INSERT IN ALL CAPS] Rate of Pay : $ hourly rate Minimum Requirements : List at least three minimum requirements Not inclusive of physical demands List must haves and preferable here Physical Requirements : List physical demands (stand/sit/walk/bend/stoop, etc) List environmental obstacles, if any (inside/outside, extreme heat/cold, etc) Anticipated Start Date : Two (2) weeks from date of job offer The Naples Grande Beach Resort is a drug free workplace and an EOE employer.

We conduct criminal background checks on all new hires and may, depending upon position, conduct a credit or driving check. We participate in the federal e. Verify program that allows businesses to determine the eligibility of their employees to work in the United States.