VoIP

Voice Engineer Lead / Architect GES is seeking a Senior Voice Engineer to identify and resolve performance issues and be responsible for all troubleshooting, repairing/replacing, configuring, monitoring and upgrading the unclassified voice architecture. This position is on-site and mission essential. Hours Monday thru Friday Day Shift Hours: 7 AM to 3 PM Location Scott Air Force Base, IL

• Onsite Clearance Level Secret clearance is required to be considered for the position. Must be a US Citizen and pass a background check. Maintain applicable security clearances at the level required by the client for the position.

Education

Bachelor’s Degree (BA or BS) Must have an active DoD IAT Level II certification (Security+ CE), prior to start. Cisco Certified Network Professional Collaboration (CCNPC) or equivalent or higher certification Technical Experience 5+ years as a Cisco Voice Engineer SME on Cisco UCM, SBCs, Call Manager Express, voice gateways Expertise in modern and legacy voice protocols Manage multi-site dial plans and call routing Ability to understand network traffic flow in complex networks Network diagraming and documentation (Visio) Writes well formatted technical instructions VMWare Network Virtualization Routing/Switching Great interpersonal skills Ability to teach others on complex topics Responsibilities Responsible for implementation and technical support of Cisco Unified Communications related technologies Assist Tier-II and Tier-III engineers with ticket escalation, acting as program voice subject matter expert (SME) Conducts technical assessments and develops solutions to complex problems Tests emerging technologies within the system’s integration lab (SIL) environment Uses vendor tooling to diagnose root causes of voice related issues Write technical documentation on voice systems and projects Acts autonomously by improving responsible systems and making progress toward program initiatives.

Coordinates with external voice SMEs, provides guidance on network configuration and design constraints Upgrades to all supported VoIP / UC systems to meet cybersecurity requirements Review work/installation progress for accuracy, adherence to network design, and conformance to telecommunications standards Perform other Voice technology-related duties as assigned