Care Coordinator (Bilingual Spanish/English)

Description Are you looking for a career path that drives you and gives you purpose? Our Care Coordinators do more than schedule appointments and send orders; they make a real impact. Every day, behind the scenes, they contribute to the well-being of hundreds of patients in their communities, serving as safety nets and problem-solvers with a true “get it done” attitude.

At Georgia Spine Orthopaedics and Neurology, we believe in “Excellence in Care and Service for you and our communities” (Erik Bendiks, M.D.) We are a patient-centered orthopaedic practice dedicated to helping individuals recover from life-changing injuries, and our Care Coordinators are the drivers of that mission. If you believe in forging your own path, are seeking a value-based career, and are a detail-oriented individual, then welcome to a true partnership.

Role Summary

As a Care Coordinator, you will oversee and manage a patient’s journey. This role has three main functions: streamlining the patient’s care, quality assurance, and customer service.

Key Responsibilities

Best Care Coordination Practices Quality assurance: Absolute agency on your caseload. Decrease bottlenecks in the process. Provide direct oversight of patients' treatments to ensure efficiency and high-quality care. Review all progress notes to ensure adherence to the treatment plan and clinical recommendations. Streamlining the patient’s care: Process treatment recommendation orders as needed.

Act as a liaison between patients and internal/external healthcare providers. Handle patient concerns and improve overall patient satisfaction. Excellent phone etiquette. Maintain continuity of patient care, ensuring no gaps in treatment. Manages office relationships and case load. Customer Service: Uphold best practices in personal injury healthcare.

Ensure accuracy of service dates, injury details, and treatment plans alignment. Oversee case load efficiency and maintain necessary documentation/reporting.

Requirements

What is this partnership about? If you made it this far, we are looking for you... Experience : Strong willingness and eagerness to learn is valued above direct experience.

Education

Bachelor’s Degree Preferred; however, candidates with a strong skill set are encouraged to apply. Hard and Soft Skill Set: Strong Organization and Time Management Skills. Proficiency in Microsoft 365 Suite, specifically Excel. Strong Communication Skills. Integrity and Versatility. English Proficiency. An excellence-driven mindset.

Excellent individual contributor and team player. Skillful at managing expectations. Determined and diplomatic. We offer: Technical Career: We offer a 6-week training program to prepare you for your career as a Personal Injury Care Coordinator. Bonus: We reward excellence through quarterly performance incentives. 401K : 100% Employer Matched.

Healthcare Benefits: Medical, Dental, Vision, and Pet Insurance, as well as short-term and long-term disability options. Paid Time Off : Incremental based on seniority. Holidays : Observance of major federal holidays. An Individualistic role within a team-oriented environment: Our culture is supportive, collaborative, and deeply connected, and those we serve.

Value : Understanding that the most valuable assets are our staff members.