Family Support Specialist

Description Help Families Build Stronger Foundations Epiphany Center provides trauma-informed, family-centered services that support children and families as they build stability, strengthen parenting skills, and connect with resources that support their well-being. We are looking for a compassionate and dedicated Family Support Specialist to join our In-Home Services team.

This role provides parenting education and support to families with children ages 0–5 in their homes throughout San Francisco, using the evidence-based SafeCare® model. What You’ll Do Provide in-home parenting education and family support services to an assigned caseload. Conduct initial and follow-up assessments of family needs, household conditions, health and safety practices, and parent-child interactions.

Develop individualized service plans identifying family goals, support strategies, and community resources. Teach parents preventive child health practices, home safety, and positive parent-child interaction strategies. Use structured observations, assessments, and program tools to monitor family progress. Help families address challenges through structured problem-solving and supportive coaching.

Connect families with community resources and services. Maintain accurate, timely, and confidential records of home visits and client interactions. Participate in SafeCare® training, case consultations, team meetings, and professional development. Follow agency safety procedures and report potential safety concerns. Perform other related duties as assigned.

Compensation

& Benefits $28.00–$31.00 per hour. Full-time, Monday–Friday, 8:00 a.m.–4:30 p.m. Eligible employees receive benefits in accordance with Epiphany Center’s benefit plans and policies.

Requirements

What You’ll Bring Bachelor’s degree in a behavioral science from an accredited institution. Experience performing social services-related responsibilities. Valid California driver’s license and acceptable driving record. Comfort providing services in families’ homes and working with people from diverse backgrounds. Strong communication, documentation, organization, and interpersonal skills.

Ability to successfully complete SafeCare® training following hire. Current CPR/First Aid certification or ability to obtain certification within the first 30 days of employment. Ability to meet applicable agency employment requirements, including background clearances and TB screening. Preferred: Previous experience working directly with families, particularly those with young children.