Director, Customer Solutions

Job Description Summary: The Director of Customer Solutions shapes how The Coca-Cola system serves key national retailers across DSD, e-commerce, warehouse delivery, and emerging fulfillment models. This role connects customer insight, supply chain expertise, retailer data, digital capability, and bottler execution to improve service, strengthen on-shelf availability, and create measurable value for customers and the system.

As part of the NAOU Supply Chain & Customer Operations team, this leader solves high-impact execution challenges by combining analytics, digital enablement, risk mitigation, and cross-functional leadership. The role requires strong influence, practical problem solving, and disciplined execution to deliver measurable progress.

Key Responsibilities

Customer & System Leadership Build systemwide capabilities that create competitive advantage with national customers by translating retailer needs into aligned bottler engagement, package strategies, sales and operations planning, and go-to-market execution. Serve as the customer-facing supply chain lead, connecting customer priorities, system capabilities, and cross-functional resources to deliver practical solutions and measurable value.

Customer & Digital Enablement Advance digital, AI, automation, and order-to-cash capabilities that improve order accuracy, exception management, replenishment signals, service visibility, decision speed, execution efficiency, and customer growth. Service Excellence & On ‑ Shelf Availability Lead customer-specific service improvement plans that strengthen in-stock performance, on-shelf availability, shopper experience, revenue delivery, and Annual Business Plan commitments.

Use service metrics, customer scorecards, and early risk signals to build contingency plans, mobilize cross-functional teams, and drive continuous improvement. Stewardship Responsibilities Lead operating forums that convert retailer data, insights, replenishment signals, order patterns, and scorecards into aligned priorities, decisions, and execution plans.

Drive transformation by influencing without authority, building capability, scaling new ways of working, and sustaining adoption across customer, bottler, and cross-functional teams.

Qualifications

Education

Bachelor’s degree in Supply Chain, Business, Operations, Logistics, Engineering, Analytics, or related field required; MBA, Master’s degree, or advanced certification in Supply Chain, Business Analytics, Operations, or related discipline preferred. Equivalent education and relevant experience may be considered. Experience Experience operating at the intersection of customer strategy, supply chain execution, commercial priorities, bottler operations, and business transformation.

Experience leading digital transformation, automation, analytics, AI-enabled decision support, or workflow improvement initiatives that deliver measurable service, productivity, cost-to-serve, or customer experience impact. Required: Minimum of 5 years of relevant experience in customer operations, supply chain, sales operations, route-to-market, or related business transformation roles.

Preferred: 7+ years of progressive experience leading complex, cross-functional priorities across customers, internal teams, and operating partners. Specialized Technical & Functional Skills Strong understanding of supply chain performance, service KPIs, replenishment dynamics, and route-to-market models across DSD, warehouse delivery, e-commerce, and emerging fulfilment channels.

Ability to translate complex data, customer signals, operating constraints, and AI-enabled insights into clear recommendations, aligned decisions, and practical execution plans. Working knowledge of Power BI, AI-enabled analytics, automation, and decision-support tools that convert operational data into actionable insights and reduce manual effort.

Ability to identify, prioritize, and embed scalable process, automation, and digital solutions that improve speed, consistency, adoption, and business impact. Skilled in stakeholder alignment, collaborative business planning, negotiation, project management, and portfolio management to move priorities from strategy through adoption.

What We’ll Do for You Elevate Your Leadership Impact: Drive strategic transformation connecting customers, bottlers, and Coca‑Cola operations, influencing how the system delivers best‑in‑class service and growth. Lead Digital Advancement: Take part in initiatives that harness AI, automation, and predictive analytics to redefine the future of operational excellence and beverage fulfillment.

Collaborate Across Systems: Work alongside Sales, Supply Chain, Customer Operations, and global Commercial Strategy leaders to accelerate enterprise integration and innovation. Shape Strategic Outcomes: Gain exposure to executive decision‑making processes and transformational projects that support Coca‑Cola’s journey as a total beverage company.

The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.

Skills: Business Development, Business Planning, Communication, Consultative Sales Management, Customer Relationship Management (CRM), Decision Making, Group Problem Solving, Leadership, Long Term Planning, Operational Assessment, Relationship Building, Sales Forecasting, Sales Management, Sales Process, Solutions Selling, Waterfall Model Pay Range: United States: 141,000 - 165,200 USD Base pay offered may vary depending on geography, job-related knowledge, skills, and experience.

A full range of medical, financial, and/or other benefits, dependent on the position, is offered. Annual Incentive Reference Value Percentage: 30 Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target. Location(s): United States of America City/Cities: Atlanta Travel Required: 00% - 25% Relocation Provided: No Job Posting End Date: October 21, 2026 Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference.

We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years.

Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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