Senior Customer Service Representative (f/m/d)

Purpose of the Role The Customer Support department of X-FAB France is looking for its new Customer Account Manager (m/f/x). As a Customer Account Manager (m/f/x), you will build long-lasting and trusted relationships with customers while maximizing their satisfaction in order to ensure the sustainability and growth of the revenue generated by your customer portfolio.

Key Responsibilities

Manage customer orders, monitor their execution, and coordinate deliveries in collaboration with internal teams and other group sites. Analyze customer forecasts, anticipate risks, and ensure proactive communication in the event of production or delivery issues. Ensure the implementation of commercial agreements and handle customer complaints, product returns, and specific requests.

Develop and maintain strong, long-term customer relationships by providing responsive support and high-quality communication. Participate in customer audits and business reviews to support customer satisfaction and account retention. Contribute to achieving performance objectives (On-Time Delivery, revenue, customer satisfaction) and propose continuous improvement initiatives.

Your Profile

Master's degree (Business School, Master's Degree, or equivalent) with a specialization in Supply Chain Management or Customer Relationship Management. Minimum of 5 years of significant professional experience in an industrial environment. Professional proficiency in English (B2 level or above); knowledge of Mandarin Chinese would be a strong asset.

Autonomous, detail-oriented, and curious. Ability to coordinate multiple topics simultaneously while meeting deadlines and customer expectations. Comfortable working in a fast-paced environment requiring adaptability and strong prioritization skills. Proficient in the Microsoft Office Suite (Excel, PowerPoint, Word) and experienced with ERP systems (e.

g., Microsoft AX).