Learning Center Front Desk Student Employee, #2310

Overview:

The Learning Center Front Desk Student Employee will provide customer service, academic support, and administrative support to students, staff, and faculty. Students in this role will be trained on administrative tasks, customer service, and resources at Oakton Community College. Student employees will provide as- needed services to Learning Center users. A typical day could include staffing front desks, answering phones, date entry, or completing a special project detailed by Learning Center staff.

Campus Location: Des Plaines

Length of Employment:

Fall 2026, with an option to renew

Can a student do homework in this position?

Rarely

Hours available:

Monday., Wednesday., Thursday., Friday.: 9:30 am- 1:30 pm

Tuesday: 9:00- 5:00 pm.

Schedule Flexibility:

Once accepted, a set schedule will be set up for the semester. There is flexibility in the schedule for taking exams, class preparation, emergencies, and illness.

Position expectations: Desk/space coverage, working independently on projects, extensive workflow, and confidentiality.

Tasks, Duties and Responsibilities and Learning Outcomes:

• Continuous training on technology, campus resources, cultural competency and equity to all students (PF)

• Perform accepted assignments as described in the terms outlined by the supervisor and staff (PF)

• Provide office support with general projects including but not limited to: data entry, GradesFirst, copying, and marketing (PF)

• Participate in professional and academic goal setting for the semester (CD)

• Promote Learning Center activities and workshops (CM)

• Maintain confidentiality and secure handling of paperwork containing personal or academic information (PF)

• Refer visitors and students to proper resources/offices based on an individual's need (EI)

-Communicate with staff and supervisor regarding any challenges, issues, or new ideas that arise during the day in completing processes and tasks (CT, CM)

• Complete other projects as assigned (TW, PF)

• Process calculator loans (TW, TC)

Student Employment Learning Outcomes Defined:

The National Association of Colleges and Employers (NACE) has identified 8 career readiness competencies that broadly prepare college students for a successful transition into the workplace. Listed in alphabetical order, they include:

1. Career and Self- Development (CD)

2. Communication (CM)

3. Critical Thinking (CT)

4. Equity and Inclusion (EI)

5. Leadership (LD)

6. Professionalism (PF)

7. Teamwork (TW)

8. Technology (TC)

For more information about the NACE Career Readiness Competencies, please visit: www.naceweb.org/career-readiness/competencies/career-readiness-defined/ .

Candidate Qualifications (Knowledge, Skills and Other Abilities):

• Must be enrolled at Oakton College in at least 6 credit hours during the fall and spring semesters. Employed over the summer is allowed for students taking at least 1 credit class during the summer, or students continuing registration into the following fall semester.

• Must have an overall GPA of 2.0 or higher and be in good standing at Oakton College.

• Must be eligible to work in the United States.

-Able to stand and sit for extended periods of time.

-Demonstrated reliability and responsibility.

• Friendly, flexible, organized, courteous, and punctuality a must.

• Exceptional communication and organizational skills with strong detail orientation preferred.

• Proficiency and experience using Microsoft Office and Google technology (GSUITE), as well as, upcoming new technology preferred.

• Demonstrated ability to work independently or as a team.

• Speaking additional languages is helpful, but not required, to serve the student population.

Application Process:

All interested applicants should complete an online application and provide a resume.