Salesforce Trainer

Hybrid- 3 days Salesforce Trainer Deliver training sessions and demonstrations for end users on new Salesforce functionality released each sprint. Develop and maintain training materials, quick reference guides, and supporting documentation for new features and processes. Update user guides and knowledge base content to ensure documentation remains accurate and aligned with live system functionality.

Translate technical changes into clear, engaging, and business-focused training content. Collaborate with Product Owners, Business Analysts, and delivery squads to understand upcoming releases and user impacts. Conduct user readiness activities ahead of sprint releases to support smooth adoption. Provide post-release support, answering user queries and reinforcing best practices.

Gather feedback on training effectiveness and identify opportunities to improve adoption and user experience. Monitor training completion, user engagement, and adoption metrics to measure the success of new functionality rollouts. Champion Salesforce adoption and continuous learning across the business. Role Purpose Enable successful adoption of Salesforce enhancements by ensuring users are trained, supported, and equipped with up-to-date guidance and documentation for every sprint release.