Project Manager

Lead, plan, execute, and commission projects according to scope, schedule and within budget. Monitor and control the project progress, budget, cost, resources, schedule and deliverables. Ensure adherence to project scope and requirements. Management of the project scope, Changes, deliverables and timeline & Budget. Develop project control and reporting procedures and manages changes in operational plan.

Ensuring that daily IT operations and service delivery are properly executed. Managing all operations related to IT Helpdesk, IT Infrastructure, Operation team and service delivery. Monitor, control and support service delivery. Provide VIP support, including installation, troubleshooting, problem resolution and maintenance Maintain high performing service support functions including and IT Service Desk, Desktop Support and VIP Support Onsite Support Services Break fix support for end user equipment’s Install, Move, Add, Change End user related services such as local network support, basic application support etc On-site installations and uninstalls of hardware & software On-site troubleshooting and incident resolution.

On-site delivery of adds, changes, moves, extensions, uninstalls. Permanent on-site 2nd level support. Deskside, break fix and IMAC support. Should have good troubleshooting skills ( Hardware and Software ) Requirements Diploma/Bachelor’s degree in computer science / information technology or relevant field. Extensive VIP & Executives level support experience Extensive experience in IT service delivery At least 5 years of experience in onsite desktop and project management.

Strong client and project management abilities coupled with excellent communication, written, analytical, organisational and problem-solving skills. Ability to manage and handle work related stress and pressure. Collaboration and team leadership abilities Critical thinking and problem solving skills