Part-time Receptionist Administrator

Part-Time Receptionist / Administrator Location: Pennington Court Care Home, Beeston, Leeds (LS11) Hours: 21 hours per week – Working Monday, Wednesday and Thursday Shift Pattern: 9:00 AM – 5:30 PM Position Type: Part-Time About the Role We are seeking an articulate, welcoming, and organised Part-Time Receptionist / Administrator to join our team at Pennington Court Care Home.

As the first point of contact for our residents, visitors, families, and professionals, you will play a key role in creating a warm, professional, and efficient environment. This is a varied position combining front-of-house customer service with core administrative support. The ideal candidate will have a confident telephone manner, excellent communication skills, and the ability to remain calm and composed during busy periods.

Key Responsibilities

Warmly greet and assist residents, family members, visitors, contractors, and health professionals. Manage incoming phone calls promptly and professionally, directing queries or taking clear messages as needed. Maintain a tidy, welcoming, and secure reception area. Administrative Support: Perform general clerical and administrative tasks (e.

g., mail handling, filing, photocopying, and typing correspondence). Assist with maintaining resident records, visitor logs, and staff management administrative tasks. Coordinate with internal departments (care staff, kitchen, maintenance) to pass on relevant information smoothly. Communication & Coordination: Act as a polite, helpful, and empathetic point of contact for families and external agencies.

Maintain confidentiality and handle sensitive information in line with care home policies and GDPR. Key Skills & Experience Required: Articulate with strong written and verbal communication skills. Confident and professional telephone manner. Strong organizational skills and ability to prioritize tasks in a busy environment.

Ability to remain calm, patient, and empathetic, particularly during high-pressure or emotional situations. Computer literate (proficient with Microsoft Office / Outlook / Word). Preferred: Previous experience in a Front of House , Hospitality , or Care Home setting. How to Apply If you are interested in joining our team at Pennington Court Care Home, please submit your updated CV and a short cover letter detailing your relevant experience.

What You Bring A professional, reliable, pro-active and positive approach Good attention to detail and pride in maintaining high standards Ability to work independently and as part of a supportive team What We Offer A friendly, supportive working environment Training and development opportunities The chance to make a meaningful difference every day A role where your contribution directly enhances the experience of our service users and visitors