VITA Print Service Support Technician - hybrid Richmond, VA

ABOUT THE ROLE

We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery. The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.

The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.

Requirements

Skill Required / Desired Amount of Experience Microsoft 365 Required 5 Years Strong communication and interpersonal skills and detail oriented Required 5 Years Strong analytical and troubleshooting skills Required 5 Years Ability to prioritize tasks and manage time effectively in a fast-paced environment. Required 5 Years Experience Utilizing ticketing systems (e.

g., Service. Now, Jira, or equivalent) to track and document support requests. Required 5 Years Commitment to delivering high quality end user support and customer service Required 5 Years Experience in a help desk or technical support role. Required 5 Years Knowledge of IT systems Required 5 Years Knowledge of print services environment Desired 2 Years