Resident Support Specialist - (BH - WE Night)

Job Details: Job Location: Boudicca House

• Milwaukee, WI, Position Type: Full Time, Education Level: High School, Salary Range: $17.00 - $19.00, Travel Percentage: Negligible, Job Shift: Graveyard, Job Category: Nonprofit
• Social Services, Job Purpose The weekend second shift Residential Support Specialist is vital in supporting homeless Veterans in our transitional housing programs. This position ensures a safe, supportive, and structured environment for residents while facilitating their access to services that promote stability, wellness, and long-term housing success.

Key Responsibilities

Resident Support and Monitoring Provide day-to-day supervision, engagement, and support to residents. Conduct hourly wellness and safety checks. Offer emotional support and de-escalation during resident crises. Assist residents with daily living skills, chores, and compliance with facility rules. Program Coordination Maintain accurate shift documentation, incident reports, and resident logs in accordance with grant and organizational standards.

Collaborate with case managers, clinicians, and other service providers to support individualized care plans. Facility Operations Monitor and report facility maintenance or safety issues to the VPC Receptionist. Ensure the cleanliness and orderliness of common areas; support residents in maintaining their personal spaces.

Administer and monitor curfews, sign-in/out logs, and visitor policies. Crisis Response & Safety Intervene appropriately in emergencies (medical, behavioral, environmental). Follow protocols for substance use incidents, conflicts, or mental health crises. Maintain confidentiality and ethical boundaries in all interactions.

Grant and Compliance Support Participate in data collection and reporting required by funding sources (e.g., HUD, VA, local grants). Uphold policies and procedures related to grant compliance and service delivery standards. All other duties as assigned Key Performance Indicators 100% of incident reports are completed accurately by the end of the shift 100% of bed-checks are completed and noted daily 85% of members are completing their chores daily.

100% of maintenance and safety issues are reported in under two hours. 90% positive feedback from members.

Qualifications

Female only – This position requires direct observation of urine-specimen collection, curfew bed checks, emergency room entry, and access to private residential areas where female Veterans may be undressed or physically exposed. Most of these clients are victims of domestic abuse and military sexual trauma at the hands of males.

Because these essential duties cannot reasonably be reassigned without compromising resident privacy and facility operations, being female is a bona fide occupational qualification for this position. Associate’s degree in the social or human services field CBRF preferred Prior experience supporting facility security and basic maintenance, including monitoring building safety, identifying concerns, responding appropriately to incidents, and reporting maintenance needs.

CPR/First Aid certified