Sales Support Engineer

The Next Level of Fire & Life Safety Leadership With more than two centuries of combined history, brands like Kidde, Kidde Commercial, Edwards, GST, Badger, and Aritech have been leading the way in protecting people and property around the world. Now, we’re taking that leadership to the next level. Kidde Global Solutions brings together the most trusted and iconic brands in safety, building upon our shared experience and expertise to address the needs and challenges of more customers in more places.

With an unmatched portfolio of solutions and services, and a commitment to constant innovation we’re elevating the standards for an entire industry – and establishing the next level of fire and life safety leadership. At Kidde Global Solutions, you’re joining a global technology leader in fire and life safety solutions and our employees are the heart of it all.

With industry-defining brands in life safety and security, you’ll be part of a legacy of leadership working with cutting-edge technologies that protect lives and property worldwide. As a leading fire safety brand, our mission is to provide solutions that protect people and property from the effects of fire and related hazards.

We’re committed to expanding our impact and providing dynamic opportunities for growth within our team. You’ll be part of a company that prioritizes quality, integrity, collaboration, and customer care, with the resources, training, and incentives to ensure your success every step of the way. Sales Support Engineer Location: Gdańsk, Poland Reports to: Technical Support Manager Job Summary We are looking for a highly organised Sales Support Engineer to join our technical support team in Gdańsk.

In this role, you will provide technical support to sales managers and representatives, prepare technical specifications, deliver presentations and training sessions, participate in technical meetings with sales teams and customers, and support day-to-day administrative and sales order processing activities. You will act as a key point of contact between sales representatives, internal departments and customers, helping to identify suitable solutions and ensure a high level of customer service.

The ideal candidate is detail-oriented, able to manage multiple priorities and confident in communicating technical information to different audiences.

Key Responsibilities

Support sales representatives and account managers with technical matters. Manage and prioritise incoming requests. Collaborate with the Solution Lab and Product Management teams to prepare technical specifications for software and hardware solutions. Deliver technical presentations and product demonstrations to customers and end users.

Provide technical training for internal and external customers. Maintain strong product knowledge and provide accurate technical guidance. Ensure effective communication between customers, sales teams, the Solution Lab and Product Management. Support customer satisfaction initiatives in line with ACE objectives. Objectives & Tasks Develop and maintain a knowledge base covering applications, release notes, service notes, FAQs and known issues.

Provide detailed technical answers and solutions to questions from customers and sales representatives. Translate technical documentation where required. Provide technical expertise on complex application issues. Conduct customer and site visits to deliver product presentations and demonstrations. Recommend suitable products and solutions based on customer requirements.

Support account managers with technical matters and participate in events and seminars to present and demonstrate KGS products professionally. Validate specific solutions, including performance requirements and custom designs.

Requirements

Relevant experience in the electronic security sector, particularly in security system solutions. Professional experience with IP networks. Good knowledge of Microsoft Office and the Microsoft Windows environment. Knowledge of Kidde Global Solutions products would be an advantage. Strong attention to detail, patience and a goal-oriented approach.

World Leaders in Fire and Life Safety Kidde Global Solutions is a world leader in fire & life safety solutions tailored for complex commercial facilities to homes. Through iconic, industry-defining brands including Kidde, Kidde Commercial, Edwards, GST, Badger, and Aritech, we provide residential and commercial customers with advanced solutions and services to protect people and property in a wide range of applications, all around the globe.