Sr Officer-Retail Store App Development

Role Purpose The purpose of the Retail & Store System Integration role is to serve as the strategic architect of the IOH Retail & Store System (Owned Store, Direct Sales, Partner Store) journey including supporting system such as (POSS, Queueing System, Digital Vending Machine, Siebel, Logistic/ERP), ensuring the application is both a commercial powerhouse and a user-friendly tool.

Conduct deep-dive assessments of IOH Retail & Store Application Ecosystem (POSS, Queueing Management, Digital Vending Machine) and user feedback to identify friction points within the application, translating complex metrics into actionable development insights. Lead an iterative "test and learn" approach, consistently refining application features to stay ahead of evolving technology and shifting market demands.

Prioritize the user experience to ensure the application isn't just functional but also fostering trust and stability from daily use by Agent & Customer. Ensuring all technical implementations are aligned with broader commercial objectives, contributing to the bottom line and maintaining a competitive edge in the market.

Orchestrate complex project timelines and coordinate cross-functional teams to deliver high-quality application enhancements on schedule and within scope. Scope Area of Responsibilities Key Activities Software Development & Delivery Leadership Lead and manage agile development teams delivering retail platform features Oversee the full software development lifecycle (planning, coding, testing, deployment) Product & Business Alignment Work closely with business users to understand feature requirements and business goals Translate business needs into clear technical solutions and implementation plans Prioritize technical deliverables to balance speed, quality, and value Platform Modernization & Innovation Drive modernization initiatives such as microservices, API-first design, and cloud-native solutions Explore and incorporate emerging technologies (e.

g., AI/ML, personalization, real-time analytics) Promote continuous improvement through innovation and technical excellence Requirements Qualification: Bachelor's degree in computer science, information technology, or equivalent field. Minimum 3 years of experience working in delivering Retail Store Ecosystem (POSS, Queueing System, Digital Vending Machine) and digital solutions, especially on mobile and web-based applications Deep knowledge of Siebel CRM, Logistic/ERP & eKYC Biometric Verification Technology Deep knowledge of system integration using common communication methods such as SOAP and JSON Knowledge and able to work with Agile Approach Team player on project-based delivery Understanding security principles integrating single page apps, mobile apps, and third-party systems using OAuth2, SSO, JWT.

Understanding of Microservices architecture and patterns, micro gateway, docker, Kubernetes fundamental. Excellent communication and presentation skills and capabilities Target oriented problem-solving approach and decision-making capabilities. Deep knowledge on navigating the UI/UX requirement using Figma and translates into technical requirements.

Experience: Minimum 5 years' hands-on experience in solutioning, architecting and delivering mobile app and website products. Product Development, Product management capability, especially on telecommunication industry Preferably had various assignments in different functions in Marketing or having experience in working in highly dynamic companies Deep understanding of the telecommunication and competitive landscape in Indonesia Highly experienced in leading cross functional teams Skills: Agile leaner and responsive to feedback Collaborative team player Ability to plan holistically Quality & Results Orientation Proactive to ensure goals are met and we stay ahead of the competition