Call Center Rep

RESPONSIBILITIES

Schedule appointments for new patients, routine visits and follow-ups with the appropriate physician, and complete the new patient consultation form completely. Schedule all patient appointments and prepare appropriate chart paperwork. Explain what they can expect when they arrive for their appointment. Transfer calls to appropriate physician and staff when applicable. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.  Ensure all messages are complete, concise and processed immed