First Impressions Representative

This position will be responsible for providing a high degree of quality communication between customers, clients and associates. The core value of this position is built into its name. This person is a potential customer’s first impression of Gwinnett College. The First Impressions Representative is accountable for maintaining decorum while ensuring the front desk is running smoothly, efficiently and reflects the Company’s culture and values.

She/he will support office associates by multi-tasking with confidence, organizational ability and professionalism. The First Impressions Representative is responsible for triaging inquiries from students and/or potential students in a efficient and student-centric manner. Authenticates the Company’s culture, values and stand on a sustained basis in performing all duties.

CORE COMPETENCIES INCLUDE:

• Company ambassador
• Call handling expertise
• Triaging/ Problem-Solving of students inquiries
• Professional image
• Attention to detail
• Dependability/follow through
• Business partner and customer service oriented * Assist all departments in processing of student files with accuracy.