Patient Sup Specialist

JOB RELATIONSHIPS This position reports to the Billing/Office Manager and Practice Administrator. DEFINITION OF POSITION The Patient Support Specialist plays a key role in ensuring seamless coordination of care within the medical practice. This position supports patients, providers, and internal teams by managing any of the following referral coordination, prior authorization processes, and OR scheduling.

The specialist ensures that all steps are completed accurately, efficiently, and in compliance with insurance and regulatory requirements, contributing to an excellent patient experience and optimized clinical workflow.

QUALIFICATIONS

Professional High school diploma or equivalent required.# Post-secondary education or vocational training related to healthcare administration, medical office management, or a related field preferred. At least one year of previous experience in a healthcare or medical office setting. Proficiency in medical terminology.

Proficiency in using computer software, including Electronic Medical Record (EMR) systems, word processing, spreadsheet, and scheduling software, is essential. Strong verbal and written communication skills Practice Support Specialists should possess strong organizational skills to manage patient appointments, records, and office tasks efficiently.

Excellent customer service skills are required to interact with patients, family members, caregivers, and colleagues in a courteous and professional manner. The ability to adapt to changing priorities and handle stressful situations with a positive attitude. Attention to detail is crucial to ensure accuracy in patient records, appointment scheduling, and insurance information.

Collaboration and the ability to work effectively as part of a team. Respect for patient privacy and the ability to maintain the confidentiality of patient information is a must.