Technical Account Manager - Enterprise

This is a remote position. Title: Technical Account Manager (TAM)

• Enterprise Security Location: Johannesburg, South Africa (Remote + customer travel) Type: B2B Independent Contractor | OTE: $110,000 – $120,000 (75/25 split) The Role We are looking for a Technical Account Manager (TAM) to own post-sale enterprise customer success across Sub-Saharan Africa. You will serve as the primary technical contact and trusted advisor, driving platform adoption, managing renewals, and ensuring top-tier cybersecurity clients realize maximum value from their security investments.

Key Responsibilities

Lead post-sale onboarding, track platform health metrics, and ensure active feature usage across enterprise accounts. Executive Engagement: Deliver Quarterly Business Reviews (QBRs) to CISOs and IT leaders, connecting technical usage to risk reduction. Retention & Growth: Identify account risks early to protect renewals, while collaborating with Sales to uncover expansion opportunities.

Technical Orchestration: Act as the technical voice of the customer, handling configuration guidance, basic troubleshooting, and internal escalations. What You Bring 4+ years in an enterprise customer-facing technical role (TAM, Technical CSM, SE) within Cybersecurity, Cloud, DLP, or Identity platforms. Strong technical baseline in enterprise IT, Windows OS, cloud environments (AWS/Azure), and basic system troubleshooting.

Proven ability to present comfortably to C-level executives while working hands-on with engineering and SOC teams. Self-starter mindset with sharp problem-solving skills and project management discipline.