Director, Customer AI Automation

Chicago, Illinois, United StatesFull-timePosted Aug 4, 2026

Job description

Become part of our team as a Director, Customer AI Automation, leading United's Retail AI capabilities to transform customer experience across all channels. Oversee strategy, delivery, and operational metrics for voice and chat automation. Ideal for experienced leaders in technology and customer experience systems with a strong background in AI and voice automation.

Description copied from United Airlines Holdings's careers page. Read the full posting before you apply.

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