Luxury Concierge - Mexico

Casita is hiring a Pre-Arrival Luxury Concierge to help guests have an exceptional stay on their next trip to Mexico. This is a remote, guest-facing role for someone who knows Mexico well, is bilingual (Spanish and English), and is organized, resourceful, warm, and confident selling and coordinating premium travel services.

What you’ll do Reach out to guests after they book and become their concierge lead Learn each group’s needs and recommend relevant services Coordinate services such as airport transfers, groceries, chefs, boat/yacht trips, celebrations, and local experiences Build and maintain a trusted network of local providers across our destinations Work with on-site property teams to confirm what is available for each home Negotiate provider rates and commission structures Track requests, bookings, service delivery, and commissions What we’re looking for Deep, first-hand knowledge of Mexico - you've spent significant time here and know the difference between Puerto Escondido, Valle de Bravo, Todos Santos, Cabo, etc.

without looking it up Experience in hospitality, concierge, travel, sales, vacation rentals, or client service Bilingual professional fluency in Spanish and English with strong written communication skills Comfortable working remotely and coordinating across Mexico Sales or commission-based service experience is a plus Compensation Flat fee per confirmed Casita booking handled Commission on concierge services sold Flexible remote role with room to grow as booking volume increases