Community Liaison Wrkr Lvl ll

Metro. Plus Health provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, Metro. Plus Gold, Essential Plan, etc.

As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, Metro. Plus Health 's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 40 years, Metro. Plus Health has been committed to building strong relationships with its members and providers.

Purpose of Position: This class of positions encompasses work of varying degrees of difficulty and responsibility in the performance of liaison functions between City agencies, local residents, and community organizations, in order to: provide assistance, obtain participation and support for housing development and community development and implement public service programs.

Performs tasks in the field or in an office, as assigned. Supervises staff. There are four (4) Assignment Levels within this class of positions; all personnel perform related work.

7:00 A.M – 3:30 P.M 8:00 A.M – 4:00 P.M 8:30 A.M – 4:30 P.M 9:00 A.M – 5:00 P.M 10:00 A.M – 6:00 P.M

Assignment Level II Under general supervision, performs duties involving liaison activities between City agencies, local residents, and community organizations. In addition to performing duties of Assignment Level I at a higher level, also performs the following: Examples of Typical Tasks:

1. Directs staff or works as a team with other community liaison workers in the performance of liaison activities; may supervise or coordinate field office operations or operational units.
2. Consults and maintains liaison with residents, landlords, representatives of community organizations, students, parents, staff of schools, unions and other public and private agencies.
3. Explains programs and policies to community groups and to community liaison contacts and interprets and relays information from the community.
4. Participates in the planning, organization and implementation of programs involving community participation. Collects, evaluates, and reports information regarding community needs and objectives; communicates findings to appropriate agencies for necessary action. Assists in the conduct of outreach programs.
5. Assists in mediating problems between the community and schools, hospitals, and other City agencies for residents and community groups in the City.
6. Works as a member of an interdisciplinary team assisting in providing supportive therapy and making referrals to City agencies, social service agencies, community organizations and other organizations that provide health and social services.
7. Counsels community residents, property owners, local businesses and groups on their rights and obligations and on available community and governmental resources.
8. Makes recommendations on effective mobilization for participation in community development and program feasibility and improvement.
9. Recommends policies, procedures, and priorities for City agencies in dealing with schools, residents, and community groups.
10. Interviews community residents and assists them in completing forms; completes other relevant reports and forms and performs related clerical work.
11. Three (3) years of full-time experience in counseling, community work or community health activities in a government agency or community organization engaged in providing community services to the public, assisting members of the community in obtaining community services or maintaining liaison with schools, community organizations or other government agencies for the purpose of providing assistance and obtaining participation and support for implementation of community or public service programs; or 2.

Education

and/or experience equivalent to 1. above. Completion of an approved six (6) month training program of combined classroom training and on-the-job experience in community liaison work may be substituted for six (6) months of experience. Study at an accredited college in sociology, psychology or other behavioral science may be substituted on the basis of thirty (30) semester credits for each year of the experience described above.

However, all persons must have at least one (1) year of the full-time experience described above. Note: Preference will be given to applicants with at least a high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting organization.