Advocate (Universal Banker) - Branch Float

Job Details: Job Location: 358 S ELKHART AVE

• ELKHART, IN, Salary Range: Undisclosed, Job Type: Full-time Location: Branch Float Schedule: Monday through Friday, with rotating Saturdays This is a floating position that supports multiple INOVA branch locations based on operational needs. Job Description INOVA Federal Credit Union is seeking a relationship-focused, motivated, and member-driven Advocate (Universal Banker) – Branch Float to join our Branch Operations team. This position is an excellent opportunity for a financial services professional or recent college graduate looking to build a rewarding career in banking, lending, and member relationship management. As a Universal Banker, you'll play an important role in improving the financial well-being of our members by providing personalized service, understanding member needs, and recommending financial solutions that support their goals. This is a floating position, meaning you'll have the opportunity to work across multiple INOVA branch locations, providing support where needed and helping ensure a consistent, exceptional member experience throughout our branch network. Flexibility, adaptability, and the ability to build relationships with different teams and members are essential to success in this role. This role is ideal for someone who enjoys building relationships, solving problems, educating members, and creating meaningful financial experiences while embracing a dynamic work environment.

About Us

INOVA Federal Credit Union is committed to improving the financial well-being of our members through exceptional service, innovative financial solutions, and meaningful community involvement. Our employees are passionate about making a difference every day while fostering a workplace built on collaboration, integrity, innovation, and continuous growth.

If you're looking for an opportunity to grow your financial services career while contributing to an organization that values teamwork, professional development, and making a difference, we'd love to meet you.

Essential Duties

& Responsibilities Build strong, lasting relationships with current and prospective members by providing exceptional service and personalized financial guidance. Identify member needs and recommend products and services that support their short- and long-term financial goals. Open and service checking, savings, money market, IRA, HSA, and business accounts.

Assist members with consumer loan applications, credit cards, and other lending solutions. Conduct loan closings and explain loan terms, documentation, and requirements. Process member transactions, including deposits, withdrawals, transfers, loan payments, cashier's checks, and other account services. Educate members on digital banking, mobile banking, debit cards, online banking services, and other available tools.

Assist members with account maintenance, problem resolution, and service-related requests. Identify opportunities to deepen member relationships through financial education and appropriate product recommendations. Provide floating support across multiple branch locations based on staffing and operational needs. Adapt to different branch environments, teams, and member needs while maintaining consistent service standards.

Build collaborative relationships with branch leadership and team members throughout the organization. Maintain accuracy and attention to detail while following all credit union policies, procedures, and regulatory requirements. Support branch operations and complete additional responsibilities as assigned. Desired Skills & Experience The ideal candidate is someone who enjoys helping others, builds relationships naturally, and thrives in a collaborative, member-focused environment.

They are adaptable, dependable, and comfortable working across multiple locations while maintaining a high level of service. We're looking for someone who has: Bachelor's degree in Business, Finance, Accounting, Financial Services, or a related field preferred. Equivalent combination of education, training, and relevant financial services experience will be considered.

Previous experience in financial services, banking, lending, account services, retail banking, sales, or a related field preferred. Experience with consumer lending, account opening, or financial products is a plus. Strong customer service and relationship-building skills. Excellent communication and interpersonal abilities.

Strong problem-solving and critical-thinking skills. Strong attention to detail and organizational skills. Ability to manage multiple priorities while maintaining accuracy and professionalism. Flexibility and willingness to travel between assigned INOVA branch locations as operational needs require. Ability to adapt quickly to different branch environments, teams, and member needs.

Ability to work independently while contributing to a collaborative team environment. Positive attitude and passion for helping members achieve financial success. Ability to obtain Notary Public certification, if required. Position Details This is a full-time floating position supporting INOVA Federal Credit Union's branch network.

Unlike a traditional branch-assigned position, the Advocate (Universal Banker) – Branch Float will travel between multiple branch locations to provide operational support, assist with staffing needs, and deliver consistent member service. The position works closely with branch leadership and team members across the organization while supporting members through account services, lending solutions, financial education, and exceptional service experiences.

Standard business hours are Monday through Friday, with rotating Saturdays as needed based on branch operations. Employees may occasionally be scheduled before opening or after closing to assist with branch operations. This position offers competitive compensation, a comprehensive benefits package, and opportunities for professional growth and career advancement within a collaborative, member-focused organization.

Why Join INOVA? At INOVA, you'll have the opportunity to make a meaningful impact while building your career. You'll gain valuable experience in financial services, lending, account management, member relationships, and financial education while working alongside a team committed to your success. As a Branch Float, you'll also gain exposure to multiple branch environments, develop relationships throughout the organization, and build a well-rounded understanding of credit union operations.

If you're passionate about helping people, building relationships, and creating financial solutions that improve lives, we encourage you to apply. Work Authorization & Equal Opportunity Employer Applicants must be legally authorized to work in the United States. INOVA Federal Credit Union is an Equal Opportunity Employer and is committed to creating an inclusive workplace.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable federal, state, or local law. As part of this position, employees are required to establish and maintain the applicable credit union membership savings account as a condition of employment, where required.

Qualifications: