Call Center Representative

Description Legacy Parking is a quickly growing parking management company that is looking to add a Call Center Representative to our team in Downtown Chicago. Our Call Center team is the voice of our company, and we are looking to hire someone who has a positive attitude and give off a cheerful demeanor. It's crucial that the person in this position is customer service oriented and has the ability to communicate effectively in English (Spanish is a plus).

Primary Responsibilities: Answer a high volume of inbound calls Resolve customer concerns while providing top of the line service Navigate internal database and input customer information Utilize customer service experience to assist coworkers and teammates with issues they are unable to resolve Provide an excellent customer experience with every call Qualifications: Technical Troubleshooting Experience and an understanding of Windows based PC hardware and Software.

Ability to work in fast paced environment Ability to navigate multiple internet-based applications simultaneously Excellent verbal and written communication skills Must have weekend and night availability - shift differential for weekend and/or overnight shifts. Part-time hours needed. This is not a remote position. It is required to be onsite.