Technical Product Customer Service Representative II

The Technical Customer Support Representative II serves as an advanced technical product resource and escalation point within the customer support organization. This role manages complex customer interactions across phone, email, text, and video while providing expert support to consumers, contractors, dealers, and commercial clients.

Through advanced troubleshooting, service coordination, and technical product guidance (HVAC, Electrical, Plumbing, circuit boards etc), this position helps ensure exceptional customer experience and reinforces the company's brand standards.