Sales Manager

Role Summary

The Senior Executive drives higher conversion efficiency, manages complex enquiries, supports junior executives, and contributes actively toward revenue growth and client retention.

Key Responsibilities

Handle key agents and priority accounts. Drive conversion of large and comparison files. Monitor enquiry sales performance and improve hit ratio. Support achievement of team revenue targets. Review costing accuracy before client submission. Ensure pipeline health and follow-up discipline across assigned accounts. Maintain advanced CRM hygiene and reporting accuracy.

Guide junior executives on quoting, follow-ups, and negotiations. Share learnings and best practices within the team. Monitor competitor pricing trends. Suggest improvements in quotation strategy. Build long-term partnerships with agents. Handle escalated client concerns professionally.

Qualifications

• Bachelor’s Degree in Travel & Tourism / Business Administration / Hospitality or equivalent.
• 3–5 years of experience in travel sales or DMC environment.
• Proven record of sales conversions and account handling.
• Strong negotiation and client management skills.