Assistant Office Manager

Job Title: Assistant Office Manager Location: Just 4 Kids Pediatric Dentistry – 9704 Midlothian Turnpike, North Chesterfield Va.. Reports To: Office Manager / Practice Owner Employment Type: Full-Time Key Responsibilities: Billing & Collections (Primary Focus) Manage billing operations including insurance claims, patient billing, and payment collections.

Track and follow up on outstanding accounts and denied claims. Maintain Medicaid, PPO, and fee-for-service billing compliance. Collaborate with clinical staff to ensure timely and accurate collections. Provide clear financial communication and payment options to patients and guardians. Front Office & Administrative Operations Supervise front desk operations, including scheduling, check-in/check-out, and insurance verification.

Train and support front office staff on Dentrix, Dolphin and office protocols. Ensure HIPAA compliance and high levels of patient satisfaction through excellent service. Marketing & Growth Initiatives Participate in the planning, implementation, and assessment of internal and external marketing strategies . Support new patient acquisition efforts through referral programs, digital outreach, and community events.

Monitor and improve the practice’s online presence and reputation (e.g., Google reviews). Assist in recall and reactivation campaigns to maintain patient retention. Leadership & Support Serve as acting front office lead when the Office Manager is unavailable. Assist in the hiring, onboarding, and training of front office staff.

Promote a team-oriented culture focused on efficiency, professionalism, and family-centered care. Collections Performance Bonus: Offered Qualifications: 2+ years of dental front office experience with emphasis on billing and collections (required). Proficiency with Dentrix software (required). Knowledge of Medicaid, PPO, and fee-for-service billing (required).

Strong communication and leadership skills. Bilingual in English and Spanish is a plus . Experience in marketing or outreach coordination (preferred). Passion for working with children and families in a pediatric dental environment.