Personal Injury Supervisor

Description Leads and supervises team of 12+ (intake staff, case managers, legal medical records specialists) Assigns and balances caseloads based on team capacity and case complexity Monitors work quality, accuracy, and turnaround times across the team Coordinates scheduling and communication with attorneys, medical providers, and funding companies Oversees collection, organization, and accuracy of medical records and legal documentation Serves as escalation point for complex cases, client complaints, or staff conflicts Ensures HIPAA and regulatory compliance across all case handling Trains, onboards, and mentors new and existing staff Conducts performance evaluations and provides ongoing feedback Tracks case status and deadlines using case management software Prepares and presents team performance reports to leadership Requirements Current employee with 1-2+ years in case management, intake, or medical records Solid understanding of our workflows, case management software, and client base Demonstrated leadership qualities, reliability, and sound judgment in current role Strong knowledge of medical terminology and legal documentation standards Confident communicator who can give feedback and resolve conflict Comfortable managing multiple priorities and shifting deadlines Bilingual (Spanish) a plus