District Manager

ABOUT THE ROLE

We are seeking a seasoned District Manager fluent in Mandarin/Chinese and English to oversee operations at a premier luxury residential condominium. This role requires a highly capable leader with a strong foundation in property management, financial oversight, and board governance, with the ability to effectively engage with a diverse, international ownership base.

As a key representative of ownership, the District Manager will partner closely with the Board of Directors to drive operational performance, uphold service standards, and execute strategic initiatives. The ideal candidate brings a disciplined, detail-oriented approach, strong communication skills, and the executive presence required to manage complex stakeholder relationships in a high-profile residential environment.

KEY RESPONSIBILITIES

Operational Leadership ● Lead and develop the onsite management team, promoting a culture of excellence ● Develop and implement policies and procedures for efficient operations, including tenant alterations, construction work, and insurance compliance ● Maintain the highest standards of service and overall property performance Board Engagement & Governance ● Serve as the primary liaison to the Board of Directors, attending regular meetings and providing detailed operational, financial, and strategic updates ● Work closely with board members to develop and implement long-term property goals ● Respond to board inquiries promptly with data-driven insights and recommendations Financial Management ● Prepare, manage, and report on capital and expense budgets, including variance analysis and forecasting ● Oversee accounts payable and receivable, ensuring timely processing and strong vendor relations ● Collaborate with the board on annual and capital operating budgets aligned with financial objectives Vendor & Stakeholder Relations ● Communicate regularly with stakeholders, vendors, and residents to address property concerns and uphold service quality ● Ensure all vendor contracts are fulfilled with proper insurance documentation and compliance ● Review and approve purchase orders exceeding site staff authorization levels Maintenance & Safety ● Oversee preventive maintenance programs and ensure emergency preparedness protocols are in place ● Monitor all mechanical systems and access controls to maintain operational efficiency Resident & Staff Engagement ● Foster a welcoming, service-oriented environment for residents, prospects, and vendors ● Ensure staff is well-trained, aligned with property goals, and knowledgeable about board directives Requirements QUALIFICATIONS ● 5+ years of property management or hospitality experience (multi-property preferred) ● 5+ years of experience working with HOAs and Boards of Directors (condominium) ● Fluency in English and Mandarin or Cantonese, written and verbal (required) ● Bachelor's degree from a four-year college or university, or equivalent combination of education and experience ● Experience in budget preparation and financial reporting ● Strong understanding of building operational systems, leasing, documentation, and administration ● Minimum 5 years of experience managing a team ● Demonstrated ability to negotiate and manage contracts with third-party service providers ● Proficient in Microsoft Office; strong computer literacy ● Proven ability to resolve resident issues, manage crises, and develop staff performance COMPENSATION & BENEFITS ● Salary: $150,000 – $170,000 annually + discretionary bonus ● Medical, dental, vision, life, and disability insurance ● Flexible spending accounts and commuter benefits ● Tuition reimbursement and fertility assistance program ● Paid time off, holidays, and 401(k) plan ● Employee Assistance Program and incentive bonus program