Commercial Operations Officer

We are looking for a Commercial Operation Officer to further strengthen our Sales Marketing department. After the Account Manager receives a confirmation of an order, agreement or sales contract, responsible for the follow-up of the order from start to finish in order to ensure a qualitative and timely delivery of products to customers Some of your main duties responsibilities: To process customer orders in S/4HANA and OTM accurately and according to customer requirements To plan and coordinate shipments from order confirmation to delivery, ensuring timely delivery To coordinate shipment procedures and documentation with Production, Supply Chain, Warehouse, Freight Forwarders, Transporters and Shipping Lines To liaise with customers, importers, exporters, freight forwarders, transporters, Customs Department and relevant government agencies on shipping, import/export and logistics matters To prepare and verify shipping and commercial documents, including commercial invoices, packing lists, certificates of analysis, certificates of origin and other required documents To prepare and apply for Certificates of Origin through MITI and the local Chamber of Commerce, as well as other export documents To scan and maintain shipping and commercial documents in Open.

Text for proper record keeping and traceability To update sales and transaction information in the shared Excel file after sales invoice issuance to support MPOB reporting To prepare and submit tax exemption applications, including Schedule A and Schedule C, and follow up on the required documents and approvals To provide after-sales support and respond to customer enquiries on orders, shipment status, documentation and related matters To manage returns, credit notes and other customer-related cases, including obtaining the necessary approvals and supporting documents To maintain accurate customer, order, shipment and other relevant master data and records To provide back-up support to the Customer Service / Commercial Operations team to ensure smooth daily operations To support other Commercial Operations / Customer Service activities, reports and projects as required To perform other duties and responsibilities as assigned by the superior from time to time