Liability Claims Manager

Position Summary

The Liability Claims Manager is responsible for providing strategic, operational, and technical leadership for the Liability Claims Unit. This position oversees the administration and resolution of general liability, professional liability, and property claims while ensuring compliance with applicable laws, regulations, client service standards, and company best practices.

The Liability Claims Manager leads and develops claims staff, drives quality claim outcomes, establishes and monitors performance standards, and ensures the delivery of exceptional customer service. This role is instrumental in achieving organizational goals through effective claim management, workforce development, operational excellence, and regulatory compliance.

Duties/Responsibilities: Ensure the quality management and timely resolution of liability and property claims in accordance with company guidelines, industry best practices, and applicable legal requirements. Oversee claim investigations, reserving practices, settlement strategies, litigation management, and claim disposition activities.

Review and approve reserve and settlement requests that exceed subordinate authority levels. Ensure execution of established Best Practices and implementation of action plans focused on continuous improvement and favorable claim outcomes. Ensure compliance with all applicable legal statutes, regulatory requirements, policy provisions, and company guidelines.

Maintain extensive knowledge of claims laws, regulations, jurisdictional requirements, and liability claim-handling standards, including New Jersey Title 59 and other relevant state-specific regulations. Supervise the execution of quality assurance programs and claim audits to ensure compliance with established standards.

Utilize audit results, performance metrics, and business trends to drive process improvements and enhance claim outcomes. Conduct performance evaluations, establish measurable goals, provide coaching and feedback, and address performance concerns in a timely manner. Manage escalated claim and account issues to ensure prompt and seamless resolution.

Directly supervises claims supervisors, senior claims professionals, and other assigned staff. Responsible for hiring, onboarding, training, coaching, performance management, disciplinary action, and professional development of team members. Effectively lead, coach, mentor, and develop supervisory and claims staff to maximize individual and team performance.

Provides technical guidance and authority on complex, high-exposure, and litigated claims.

Qualifications

Bachelor's degree in Business, Risk Management, Insurance, Legal Studies, or a related field; or equivalent combination of education and experience. Minimum of 10 years of progressively responsible experience handling General Liability, Professional Liability, and Property Claims. Previous leadership experience with demonstrated success in team development, operational management, and achievement of business objectives.

Extensive knowledge of claims laws, regulations, litigation management, coverage analysis, reserving practices, and jurisdictional issues. Strong understanding of New Jersey Title 59 and public entity liability claim handling requirements. Exceptional verbal and written communication skills. Proficiency with claims management systems, reporting tools, and Microsoft Office applications.

Preferred Qualifications

CPCU, AIC, ARM, SCLA, or other insurance industry designations. Experience managing claims within a third-party administrator (TPA), public entity, insurance carrier, or risk management environment. Multi-state liability claims management experience. Physical Requirements Prolonged periods of sitting and working at a computer.

Ability to communicate effectively in person, by phone, and through written correspondence. Occasional travel may be required for meetings, training, client visits, or claim-related matters. Claims Resolution Corporation, Inc. is an Equal Opportunity Employer, providing employment opportunities to all qualified individuals regardless of race, creed, color, sex, sexual orientation, religion, national origin, gender identity, age, disability, or any other legally protected characteristic.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.