Operations Manager

Foodhub by Livio is seeking an experienced Operations Manager to oversee the seamless execution of daily operations at our new Lekki Phase 1 location. This role is critical in ensuring efficient coordination between kitchen, delivery, and customer service teams while maintaining high operational standards, inventory control, and customer satisfaction.

The ideal candidate is a results-driven leader with strong organizational skills, a passion for the food service industry, and a commitment to delivering exceptional customer experiences.

Key Responsibilities

Oversee all daily operations of the Lekki branch to ensure smooth and efficient workflows across the kitchen, delivery, and customer service teams. Team Coordination: Lead and coordinate the kitchen, delivery, and customer service teams to ensure they meet operational goals and deliver exceptional service. Inventory & Stock Control: Manage inventory levels, ordering of supplies, and stock control to ensure that there is no disruption in service.

Operational Standards Compliance: Ensure adherence to Foodhub by Livio’s brand guidelines and operational standards to maintain consistency in service quality. Reporting & Documentation: Maintain accurate operational documentation, generate daily/weekly/monthly reports, and communicate any operational challenges to upper management for timely resolution.

Customer Satisfaction: Monitor customer feedback and address any concerns promptly, ensuring that customer service is of the highest standard. Training & Development: Provide guidance and training to team members, ensuring that they are well-equipped to perform their roles effectively and consistently.

Requirements

3+ Proven experience in an operations or managerial role, preferably in the food service or hospitality industry. Strong leadership, problem-solving, and organizational skills. Ability to manage multiple teams and ensure seamless coordination across departments. Ability to work efficiently in a fast-paced environment.

​ Experience in inventory management and stock control. Customer-focused mindset with a strong commitment to service excellence. Must reside within proximity to Lekki Phase 1 to ensure efficient and reliable commute. Flexible availability to work in either the day or evening shift. The branch will operate from 7:00 AM to 10:00 PM , with two shifts (day and evening).

Benefits

Competitive salary with performance-based incentives. Opportunities for career growth and professional development. A dynamic and supportive work environment. Staff discounts on meals and other company perks.