Front Desk Receptionist

Position Summary

Resolve Pain Solutions is seeking a dependable, professional, and patient-focused Front Desk Receptionist to join our team. This position is responsible for providing excellent customer service, managing patient check-in and check-out, scheduling appointments, verifying insurance coverage, collecting payments, and supporting daily clinic operations.

The ideal candidate will have experience working in a medical office, strong communication skills, and knowledge of medical insurance verification and authorization processes. Essential Job Responsibilities Patient Check-In and Check-Out Greet patients professionally and courteously. Check patients in and out for scheduled appointments.

Verify patient demographics and update information in the electronic medical record (EMR). Ensure all required patient forms and documentation are completed. Schedule follow-up appointments and procedures as directed. Maintain patient confidentiality in accordance with HIPAA regulations Insurance Verification and Authorization Verify patient insurance eligibility and active coverage before appointments.

Confirm patient copayments, deductibles, and applicable financial responsibilities. Obtain and verify insurance referrals when required. Identify insurance plans requiring prior authorization and coordinate with the appropriate authorization department. Ensure insurance information is entered accurately into the EMR system.

Communicate insurance coverage issues to patients and appropriate staff. Maintain knowledge of Medicare, Medicaid, commercial insurance, and managed care plans. Assist in resolving insurance-related registration and billing issues. Patient Payments and Financial Responsibilities Collect copayments, outstanding balances, and other patient payments.

Process credit card and other approved payment methods. Provide receipts and accurately document collections. Reconcile daily payments according to company procedures. Explain patient financial responsibilities professionally and accurately. Scheduling and Telephone Responsibilities Answer incoming telephone calls professionally and promptly.

Schedule, confirm, cancel, and reschedule patient appointments. Communicate with clinical staff regarding scheduling concerns. Assist patients with general questions and direct clinical questions to appropriate medical personnel. Maintain accurate appointment schedules to support efficient patient flow. Administrative and Office Support Scan and upload patient documents into the EMR.

Maintain organized electronic patient records. Assist with incoming faxes, medical records requests, and other administrative duties. Communicate effectively with providers, medical assistants, and management. Assist with maintaining an organized and professional front office. Perform additional administrative duties as assigned Required Qualifications High school diploma or GED.

Previous medical front desk or medical office experience preferred. Experience with medical insurance verification and eligibility strongly preferred. Understanding of Medicare, Medicaid, and commercial insurance plans. Experience collecting copayments and patient balances. Strong computer and data-entry skills. Experience with electronic medical records; eClinicalWorks (eCW) experience is a plus.

Excellent customer service and communication skills. Ability to multitask in a busy medical practice. Strong attention to detail and organizational skills. Dependable, punctual, and professional.