Customer Service - Data Entry

Family-owned, local food distribution company located in New Stanton, PA, is seeking a full-time Data Entry / Customer Service Representative to join our team. We are looking for a dependable, detail-oriented individual who enjoys working with customers and is comfortable working in a fast-paced office environment. The ideal candidate will have previous customer service and data entry experience, strong computer skills, and excellent attention to detail.

This position is an important part of our daily operations and requires someone who can communicate professionally, stay organized, manage multiple priorities, and remain calm under pressure. We offer a friendly, team-oriented work environment with the opportunity to become a valued member of a growing, family-owned business.

Experience in the food distribution or wholesale industry is a plus, but we are willing to train the right candidate.

Responsibilities

Process and entered customer orders accurately and efficiently while ensuring all order details were complete. Provide professional customer service by answering questions regarding orders, pricing, product availability, and delivery schedules. Monitor order status from entry through shipment and communicate updates or delays to customers.

Able to manage multiple customer orders and priorities in a fast-paced environment while remaining calm, accurate, and professional. Coordinate with sales, warehouse and other departments to ensure timely and accurate order fulfillment. Resolve order discrepancies, product issues, returns, and customer concerns in a timely and professional manner.

Maintain accurate customer information, order records, and documentation in company systems. Prepare invoices, shipping documents, and other paperwork related customer orders.

Requirements

Previous customer service experience. Data entry experience. Strong computer and keyboarding skills. Excellent communication and customer service skills. Strong attention to detail and accuracy. Ability to handle multiple tasks and priorities. Ability to work well under pressure and meet deadlines. Good organizational and time-management skills.

Ability to work independently and as part of a team. Professional and positive attitude. Ability to learn new computer systems and software. High school diploma or equivalent preferred. Schedule: Full-time. Monday thru Friday. Daylight- 8:30-5:00.

Benefits

Health insurance. Dental insurance. Vision insurance. Paid vacation and holidays. 401(k) retirement plan. Paid time off (PTO). Competitive compensation. Opportunities for professional growth and development. Please Include your Resume and Salary Requirements. Zilka and company is an Equal Opportunity Employer: EEO. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, disability, protected veteran status, genetics, or any other category protected under federal, state or local laws.

Job Type: Full-time Benefits: 401(k). Dental insurance. Health insurance. Paid time off. Vision insurance. Work Location: In person