Quality Manager

Key Responsibilities

Quality Management System Maintain and continuously improve the Quality Management System in accordance with IATF 16949 and ISO 9001. Ensure compliance with customer-specific requirements and applicable statutory regulations. Manage document control and quality records. Coordinate Management Review meetings and monitor quality objectives.

Customer Quality Serve as the primary quality contact for customers. Lead customer complaint investigations using structured problem-solving methodologies (8D, 5 Why, Ishikawa). Ensure timely responses to customer concerns and corrective actions. Monitor customer scorecards and drive improvement actions. Supplier Quality Support supplier development and supplier quality performance.

Participate in supplier audits and corrective action follow-up. Review supplier PPAP documentation when required. Manufacturing Quality Ensure process controls are effectively implemented. Review and approve: Control Plans PFMEA Process Flow Diagrams Work Instructions Monitor production quality KPIs and initiate improvement projects.

Lead containment activities for non-conforming products. Product Launch Coordinate APQP activities. Prepare and submit PPAP documentation. Participate in design and process reviews. Ensure successful product launches. Audits Plan and manage: Internal audits Layered Process Audits (LPA) Product audits Customer audits Certification audits Ensure corrective actions are implemented and verified.

Continuous Improvement Promote Lean Manufacturing and Continuous Improvement initiatives. Lead root cause analysis activities. Analyze quality data and identify trends. Reduce Cost of Poor Quality (COPQ). Team Leadership Lead and develop the Quality Department. Coach quality technicians and inspectors. Identify training needs.

Promote a culture of quality throughout the organization.

Qualifications

Engineering Manufacturing Engineering Industrial Engineering Mechanical Engineering Quality Engineering Or equivalent experience. Experience Minimum 5 years of experience in automotive manufacturing. Minimum 3 years in a Quality Management role. Experience within Tier 1 or Tier 2 automotive suppliers preferred. Experience with aluminum machining, CNC machining, or metal manufacturing is highly desirable.

Required Knowledge IATF 16949 ISO 9001 AIAG Core Tools: APQP PPAP FMEA MSA SPC GD&T Statistical analysis Root Cause Analysis Customer Specific Requirements (GM, Ford, Stellantis, etc.) Internal auditing Problem-solving methodologies (8D, A3, 5 Why) Technical Skills Microsoft Office Suite Advanced Microsoft Excel ERP systems Minitab (preferred) Quality management software Data analysis and reporting