Senior Payroll Manager (GBS)

Lead end-to-end payroll operations across multiple markets, covering both in-house processing and outsourced payroll arrangements. Oversee regional payroll delivery for a large employee population, ensuring accuracy, timeliness, and compliance with internal policies and local regulations. Manage payroll systems, HRIS, and time and attendance processes, including payroll reporting, general ledger outputs, payment coordination, and statutory submissions.

Oversee payroll-related HR administration, including employee benefits administration, leave management, and compensation and benefits support. Serve as a key owner for payroll governance and compliance, coordinating internal and external audits and ensuring timely resolution of audit findings. Oversee employee payroll enquiries and ensure effective case management, timely responses, and appropriate issue resolution.

Drive payroll improvement initiatives, system enhancements, and process standardisation in collaboration with IT, HR, and business stakeholders. Lead and develop the payroll team through effective resource planning, workload allocation, knowledge sharing, and succession planning. Manage external payroll service providers, including service-level performance, issue escalation, periodic reviews, and commercial discussions.

Requirements

Minimum 10 years of payroll experience, with substantial exposure to regional or multi-country payroll operations. Strong understanding of payroll legislation, taxation, social security, and statutory compliance requirements across multiple jurisdictions. Experience in payroll transformation, system implementation, process improvement, or regional standardisation would be an advantage.

Proven track record in managing external payroll vendors and service delivery performance. Strong stakeholder management skills, with the ability to collaborate effectively across HR, Finance, and other business functions.