Head Hostess

The Head Hostess is responsible for overseeing the daily operations of the reception and guest welcome area within the dining hall. The role ensures that all guests receive a warm and professional welcome, while maintaining high standards of guest service and efficient guest flow. The Head Hostess supervises and guides the team of Hostesses / Receptionists, ensuring they deliver consistent service and accurate information to guests.

The role supports the Reception Manager in coordinating reception operations, communication with the Assistant Managers & Supervisors across both floors and assumes responsibility for reception activities in the manager’s absence.

Requirements

1- Reception & Guest Experience

• Ensure guests are welcomed in a friendly, professional, and hospitable manner upon arrival.
• Maintain a visible presence at the reception area to support guest interactions and service standards.
• Provide guidance and information to guests regarding the dining hall concept, available vendors, services, and events.
• Ensure guests receive prompt assistance and a positive first impression of the venue.
• Handle guest inquiries, requests, and concerns professionally, escalating issues to management when required.

1. Hostess Team Supervision

• Supervise and guide the Hostess / Receptionist team during daily operations.
• Ensure hostesses maintain a professional appearance and follow established service standards.
• Provide support, direction, and coaching to team members to maintain excellent guest service.
• Coordinate hostess duties to ensure proper coverage of reception and guest assistance areas.

1. Reception Operations Management

• Assist the Reception Manager in organizing daily reception operations and ensuring smooth guest flow.
• Monitor the reception desk and ensure all guest-related processes are handled efficiently.
• Ensure reception areas remain organized, presentable, and welcoming at all times.
• Coordinate with floor staff and management to ensure guests receive the appropriate level of service.

1. Guest Feedback & Communication

• Encourage guests to provide feedback regarding their dining experience.
• Communicate guest feedback, suggestions, and service improvements to the Reception Manager and management team.
• Support the continuous improvement of guest service standards. Experience & Education – Minimum 3–5 years of experience in hospitality, guest relations, or reception roles – Previous experience in a supervisory or team leader role is preferred – Experience in restaurants, hotels, or large dining venues is considered an advantage