Importer Compliance Program Specialist

If you are looking for a human work environment, where collaboration and continuous improvement are part of your day-to-day, and where you have a direct impact on the customer experience, you are at the right place ! Metro Customs Brokers , a subsidiary of Omnitrans Inc. ( A fastfrate Group Company) , is looking for an Importer Compliance Program Specialist to join our Admin Team in US Customs Brokerage division.

Core Responsibilities New Client Vetting and Account Onboarding Own the end-to-end vetting and assist with onboarding of prospective U.S. brokerage clients, ensuring documentation is complete, accurate, and consistent before account activation. Validate client business information, Importer of Record identity, Right to Make Entry, and Power of Attorney signatory authority.

Investigate discrepancies and risk indicators, resolve documentation gaps, and ensure compliance with applicable CBP requirements and company procedures. Maintain complete and auditable onboarding records. Power of Attorney Governance and Annual Reviews Maintain an accurate Power of Attorney inventory and lead annual reviews to verify importer status, current company information, signatory authority, and document validity.

Request updated documentation, follow up on outstanding items, and escalate unresponsive clients. Identify deficiencies, implement appropriate account controls, and document validation and resolution activities. Continuous Bond Program Manage the day-to-day administration and improvement of the continuous bond program.

Monitor bond status, sufficiency, usage, exposure, and renewal deadlines; initiate solicitations, renewals, increases, and replacements as needed. Coordinate with clients, sureties, and internal teams to resolve issues and maintain accurate records and tracking tools. Identify risks and recommend process improvements to strengthen compliance and operational efficiency.

Compliance Monitoring and Risk Management Apply a compliance-first approach across onboarding, account maintenance, POA reviews, and bond activities. Conduct periodic client file reviews, identify compliance gaps, initiate corrective actions, and escalate higher-risk matters. Monitor work queues and review schedules, meet deadlines, maintain confidentiality, and support audits with complete, traceable documentation.

Client and Internal Communication Communicate compliance requirements, documentation needs, risks, and deadlines clearly and professionally. Provide proactive updates and follow through until matters are resolved and documented. Collaborate with Client Success, Brokerage Operations, Regulatory Compliance, Finance, Sales, and other stakeholders to ensure compliance and timely resolution of issues.

What you bring : Minimum 5 years of relevant experience in U.S. customs brokerage, trade compliance, client onboarding, or a related field. Strong knowledge of U.S. customs requirements, Importer of Record validation, Powers of Attorney, and continuous customs bonds. Proven ability to assess risk, resolve discrepancies, manage compliance deadlines, and work independently.

Excellent analytical, organizational, documentation, and communication skills, with strong attention to detail. Proficiency in Microsoft 365 and related business systems; customs brokerage systems experience is an asset. A bachelor’s degree in a related field is an asset; equivalent experience will be considered.

What We Offer

To be part of an international company with offices across Canada, the United States and China, which has been providing logistics and customs brokerage services for 45 years. To work with a highly collaborative team and strong professionals in the industry. Industry leading compensation package. Have access to a complete insurance program.

401K and contribution of the company. A hybrid work environment with two days per week at the office. A work environment that allows you to bring your ideas to life and develop your potential. Work-life balance. Hourly Range of pay Buffalo, NY : $22 - $30 Rouses Point, NY: $22 - $30 NY City Area: $25.6 -$35 Metro Customs Brokers is committed to creating and maintaining an accessible and inclusive work environment to eliminate discrimination based on age, skin colour, origin, religion, sex, sexual orientation and any other characteristic.